🛈 Announcement
Greetings! The Crew forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #1
    Aymoe's Avatar Junior Member
    Join Date
    Jul 2018
    Location
    Sydney, Australia
    Posts
    9

    Screen Crop issues - Still unresolved?!

    Hi guys,

    I'm in disbelief but holding....PLEASE HELP ME...or tell me that it's happening to you too so ubisoft can see just how many people are having this issue.
    3rd email to ubi to get assistance with my screen crop issue that I have been having since the day 1 launch.

    I've seen this issue many times on the forums with the same "fix" attached to it, the email that ubi sent me has zero influence or help with altering the size of the screen, wide screen, overcrop, stretch, zoom or any of the other words that are attached to it.

    As you are aware, and maybe dealing with is a overscan/screen size issue.

    It has been happening during the BETA and is still unresolved?

    Backend playstation settings like "screen size" are useless and change nothing on the HUD...they should but don't? idk why

    UBISOFT PLEASE HELP

    My "fix" for this issue would be to add a feature in an update where the user can alter the size of the game screen to suit their tv...

    the game has had 2 updates so far, not sure what bugs have been fixed but i bet like any game it's a work in progress.

    Does anyone here know of a fix? or am i doomed to play this game with an inch cut from all sides of my screen?
    Share this post

  2. #2
    Ubi-MrDrPink's Avatar Community Manager
    Join Date
    Aug 2017
    Location
    Twitter: @MrDrPink
    Posts
    1,040
    Hey there Aymoe,

    Thank you for reporting this issue. Can you tell me which brand and TV model you're currently using to try and play The Crew 2 on?
     1 people found this helpful
    Share this post

  3. #3
    Aymoe's Avatar Junior Member
    Join Date
    Jul 2018
    Location
    Sydney, Australia
    Posts
    9

    Screen crop on The Crew 2

    Hi man thanks for the reply,

    I am using a:

    SONY KDL-46D1300

    I have never dealt with this issue on any of my other games as all/most of the games have a manual fix internal to the game menu in which users can resize their screen to suit the game.
    I know this has been happening since before the BETA because I have read many reports online about it.
    I think the only fix for the game is adding this feature to the menu as no other options resolve this issue.

    Thank you
    Share this post

  4. #4

    advice

    The same problem I also face a few days ago after that I think it's an issue of the game, but after that when I take help of the game site support team they told me that there is an issue which is related to virus so I simply take a help of Avg Support and solve out my issue properly.
    Share this post

  5. #5
    Aymoe's Avatar Junior Member
    Join Date
    Jul 2018
    Location
    Sydney, Australia
    Posts
    9

    Definite issue of the game, it happens on EVERY TV

    I have spoken to over 15 of my friends all in which have different tv's playing both xbox and PS4.

    EVERYONE is having this issue, its NOT a virus or tv issue, its in the game and as I have mentioned above the only fix that will work will be:

    -the developers of Crew 2 need a "screen size" tool in the menu to manually resize the screen to suit the game.

    NONE of my other games do this,


    Please fix it soon @ubisoft?
    Share this post