1. #1

    Can't connect to the ubisoft servers

    just as the title says when i try to join quickplay i can't even connect to the servers and i get an error that says: "ERROR!
    Can't connect to ubisoft servers"
    i can hear my teamats but i can't move and play the game!
    Share this post

  2. #2
    I'm having the same issue. After finishing the tutorial every time I try to join a quickmatch or private I get an error message about not being able to connect to the servers. However people will still join the match it placed me in but I'm unable to be heard or move. The only choice to to just click the back to main menu button. Never had an issue in previous phases.
     1 people found this helpful
    Share this post

  3. #3
    Okay small correction the other players can in fact here me while I'm unable to move or be rid of the error message. I have tried rebooting the system, disabling the anti-virus, and uninstall/reinstall to no avail.
     1 people found this helpful
    Share this post

  4. #4
    Ubi.Flo's Avatar Community Developer
    Join Date
    Sep 2017
    Posts
    280
    Hello guys,

    By any chance can you tell me which country you're from?
    Also does this error shuts your entire home internet or does it just prevent you from entering?

    Can you tell us which headset / flow (Steam or Oculus app) you're using ?

    Thank you
    Share this post

  5. #5
    i'm from israel and this error only prevents me from entering the match everything else is ok other than the fact my teamates can't hear me and i can't move

    i'm on oculus using the oculus app to launch the game
    Share this post

  6. #6
    Ubi.Flo's Avatar Community Developer
    Join Date
    Sep 2017
    Posts
    280
    HI ChuchiMaster

    Unfortunately we're still very unsure what causes this specific error.
    We're aware of it and are investigating it but unfortunately we don't have any workaround on this specific one.

    We're very sorry of that, know that there will be more occasions to play the game before launch.
    Share this post

  7. #7
    Phat32's Avatar Junior Member
    Join Date
    Oct 2016
    Location
    Vancouver, Canada
    Posts
    5
    I am also having the same issue of being able to play the tutorial but when I try to play a quick match or private game I get the error "Cannot connect to Ubisoft servers". But if I wait in the lobby others will join and I can hear them and they can hear me, I am just unable to move and the only thing I can do is select the button to return to the menu.

    Originally Posted by Ubi.Flo Go to original post
    Hello guys,

    By any chance can you tell me which country you're from?
    Also does this error shuts your entire home internet or does it just prevent you from entering?

    Can you tell us which headset / flow (Steam or Oculus app) you're using ?

    Thank you
    I am in Canada and have an Oculus Rift and am playing through the Oculus App. The rest of the internet in my house / PC still works when the error occured.

    Different things I have tried
    • Changing the DNS in both router and PC (ones like CloudFlare and Google)
    • Disabling IPv6
    • Disable UPnP
    • Used both current version of the Oculus app and the Rift Core 2.0 Beta
    • Re-installing Space Junkies


    Hardware incase it helps
    • CPU: i7-7820X
    • RAM: 32 GB RAM
    • GPU: 1080 Ti
     1 people found this helpful
    Share this post

  8. #8
    Ubi.Flo's Avatar Community Developer
    Join Date
    Sep 2017
    Posts
    280
    @Phat32,

    Thank you for your information, this bug is on our top priority list.

    As I told ChuchiMaster, there will be more occasions to play the game before launch and we'll make sure to invite you for the next rounds.
    Share this post

  9. #9
    Phat32's Avatar Junior Member
    Join Date
    Oct 2016
    Location
    Vancouver, Canada
    Posts
    5
    No problem @Ubi.Flo This is a beta and betas are meant to specifically identify things like this so I am happy to help, even if it means I can't try for the fancy helmet haha

    Looking forward to trying again in the next round (I was in a past phase that did work, just some extra info incase it helps)
    Share this post

  10. #10

    Same

    Im getting the same problem described above.
    Share this post