I think you are looking to post in this forum instead: https://forums.ubi.com/forumdisplay.php/513-Uplay
There is a section called "Technical Support" which should be the right place to get help.
Hey kvqplay, please try these steps for this issue. If that doesn't help, please - create a ticket with your MSINFO and DXDIAG files and a screenshot of your forwarded ports.