1. #1

    Didn't get things I should get.

    I bought the Gold preorder but I didn't get anything for the gold edition except and the preorder. What is happening?
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  2. #2
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Hey there,

    Can you please confirm exactly what content is missing and what you have received already?

    Thanks
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  3. #3
    im missing some too, all i got for the gold preorder was a 911,raptor. Iron, abarth , c63 amg , runner 35, spitfire and pc-21. my friends got more then me! whats going on?
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  4. #4
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Can you confirm which edition of the game your friend bought?
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  5. #5
    That difference sounds like it could well be Rewards Program, as what is listed there is all the vehicles included in the Gold Edition as standard.
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  6. #6
    Well i bought gold and got a ferarri 458 speciale - proto leopard jet boat - hummer h1 rally raid edition - ktm 450 rally - indian bike- chevrolet camaro rs-mustang gt fastback but thcbunny did not get any of these.

    our 3th "also gold preorder" friend got a standard mercedes amg gt + jeep wrangler rally raid car both me and bunny did not get these 2
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  7. #7

    I miss every thing

    I missed everything for the Gold preorder. I didn't get any of them!!!
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  8. #8
    Ubi-Redbeard's Avatar Ubisoft Support Staff
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    Guys, can you please create a case on the support website so we can look into this.

    Please submit an image of your proof of purchase transaction email/receipt for The Crew 2.

    Please make sure this image is not cropped.

    Once you have created the case, please provide me with the case number.
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  9. #9
    Those are all Rewards Program vehicles. Sounds like he did more of the program than you 2 did (and you more than THCBunny).
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  10. #10
    I completed 14/15 of the challanges before the launch of Thew Crew 2 - but i haven't recieved any of the rewards in-game, even though they are hsowing as unlocked on the website.

    I already have a case open for this, but when i spoke to Ubisoft on live chat earlier I was told that they would not appear until the 29th (The release date of the stardard edition)

    To be honest I think this is BS as it says on the website that these would be unlocked the first time i launched the game - and also because i know others who recieved their awards when they first launched the game.

    Can we get some clarity on when these awards should be accessible in-game?
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