1. #1

    Unable to download any games

    I purchased Rainbow 6 Siege and am unable to download it through Uplay. Below is my launcher_log.txt file:

    [ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (156)
    [ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (157) -- Starting Ubisoft Game Launcher --
    [ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (161) Platform: PC.
    [ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (169) Exe version: 60.0.5678
    [ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (170) Installed version: 5678
    [ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (171) Built: May 28 2018.
    [ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (176) OS: Microsoft Windows 10, 64-bit Professional (build 17134)
    [ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (181) CPU: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
    [ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (186) GPU: NVIDIA GeForce GTX 1060 3GB
    [ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (191) RAM: 12288 MB
    [ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (199) Timezone: UTC-07:00
    [ 8504] 2018-06-10 08:47:27 [10024] INFO HubUtils.cpp (216) Command line:
    [ 8504] 2018-06-10 08:47:28 [ 6092] ERROR BusSettings.cpp (85) Failed to disable start on Windows start.
    [ 8504] 2018-06-10 08:47:28 [10024] INFO Hub.cpp (357) Environment is PROD.
    [ 8504] 2018-06-10 08:48:00 [ 7736] INFO AccountLogin.cpp (311) User: bcd2938a-683f-4b96-b34e-ef1ff06f7a66
    [ 8504] 2018-06-10 08:48:07 [ 9060] ERROR StoreGetDemandwareProducts.cpp (472) Unable to find price in json.
    [ 8504] 2018-06-10 08:48:08 [ 7736] ERROR TCPSocket.cpp (307) Failed to write to socket. Expected WSA_IO_PENDING. Error is 10053.
    [ 8504] 2018-06-10 08:48:08 [ 7736] ERROR JobHttp.cpp (142) Http get was aborted for url http://uplaypc-s-ubisoft.cdn.ubi.com...2525e0efd3bfa3.
    [ 8504] 2018-06-10 08:48:08 [ 7736] ERROR DownloadGetLicenses.cpp (69) Failed to get licenses for manifest 5E3775453819CCD37B4B657A1D29CF1092436DFF.
    [ 8504] 2018-06-10 08:48:08 [ 7736] ERROR DownloadSetup.cpp (689) Failed to setup licenses for product id 635.
    [ 8504] 2018-06-10 08:49:29 [ 7736] ERROR TCPSocket.cpp (307) Failed to write to socket. Expected WSA_IO_PENDING. Error is 10053.
    [ 8504] 2018-06-10 08:49:29 [ 7736] ERROR JobHttp.cpp (142) Http get was aborted for url http://uplaypc-s-ubisoft.cdn.ubi.com...c2fdca83e7ce9f.
    [ 8504] 2018-06-10 08:49:29 [ 7736] ERROR DownloadGetLicenses.cpp (69) Failed to get licenses for manifest 6C91715AD2E9EC2923D7E899AE314CEC8E07BAB3.
    [ 8504] 2018-06-10 08:49:29 [ 7736] ERROR DownloadSetup.cpp (689) Failed to setup licenses for product id 3361.
    [ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (156)
    [ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (157) -- Starting Ubisoft Game Launcher --
    [ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (161) Platform: PC.
    [ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (169) Exe version: 60.0.5678
    [ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (170) Installed version: 5678
    [ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (171) Built: May 28 2018.
    [ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (176) OS: Microsoft Windows 10, 64-bit Professional (build 17134)
    [ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (181) CPU: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
    [ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (186) GPU: NVIDIA GeForce GTX 1060 3GB
    [ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (191) RAM: 12288 MB
    [ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (199) Timezone: UTC-07:00
    [ 8264] 2018-06-10 08:53:39 [12472] INFO HubUtils.cpp (216) Command line:
    [ 8264] 2018-06-10 08:53:40 [ 7532] ERROR BusSettings.cpp (85) Failed to disable start on Windows start.
    [ 8264] 2018-06-10 08:53:40 [12472] INFO Hub.cpp (357) Environment is PROD.
    [ 8264] 2018-06-10 08:53:45 [ 5612] INFO AccountLogin.cpp (311) User: bcd2938a-683f-4b96-b34e-ef1ff06f7a66
    [ 8264] 2018-06-10 08:53:55 [ 5612] ERROR TCPSocket.cpp (307) Failed to write to socket. Expected WSA_IO_PENDING. Error is 10053.
    [ 8264] 2018-06-10 08:53:55 [ 5612] ERROR JobHttp.cpp (142) Http get was aborted for url http://uplaypc-s-ubisoft.cdn.ubi.com...fb2634bb2b41a4.
    [ 8264] 2018-06-10 08:53:55 [ 5612] ERROR DownloadGetLicenses.cpp (69) Failed to get licenses for manifest 5E3775453819CCD37B4B657A1D29CF1092436DFF.
    [ 8264] 2018-06-10 08:53:55 [ 5612] ERROR DownloadSetup.cpp (689) Failed to setup licenses for product id 635.
    [ 8264] 2018-06-10 08:54:15 [10628] ERROR TCPSocket.cpp (481) Failed to read from socket. Error is 10054.
    [ 8264] 2018-06-10 08:54:15 [ 5612] ERROR TCPSocket.cpp (307) Failed to write to socket. Expected WSA_IO_PENDING. Error is 10054.
    [ 8264] 2018-06-10 08:54:15 [ 5612] ERROR JobHttp.cpp (142) Http get was aborted for url https://ubistatic3-a.akamaihd.net/or...t_internet.txt.
    [ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (156)
    [ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (157) -- Starting Ubisoft Game Launcher --
    [ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (161) Platform: PC.
    [ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (169) Exe version: 60.0.5678
    [ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (170) Installed version: 5678
    [ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (171) Built: May 28 2018.
    [ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (176) OS: Microsoft Windows 10, 64-bit Professional (build 17134)
    [ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (181) CPU: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
    [ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (186) GPU: NVIDIA GeForce GTX 1060 3GB
    [ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (191) RAM: 12288 MB
    [ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (199) Timezone: UTC-07:00
    [ 4556] 2018-06-10 08:55:47 [ 7752] INFO HubUtils.cpp (216) Command line:
    [ 4556] 2018-06-10 08:55:48 [12328] ERROR BusSettings.cpp (85) Failed to disable start on Windows start.
    [ 4556] 2018-06-10 08:55:48 [ 7752] INFO Hub.cpp (357) Environment is PROD.
    [ 4556] 2018-06-10 08:55:53 [ 9656] INFO AccountLogin.cpp (311) User: bcd2938a-683f-4b96-b34e-ef1ff06f7a66
    [ 4556] 2018-06-10 08:56:03 [ 9656] ERROR TCPSocket.cpp (307) Failed to write to socket. Expected WSA_IO_PENDING. Error is 10053.
    [ 4556] 2018-06-10 08:56:03 [ 9656] ERROR JobHttp.cpp (142) Http get was aborted for url http://uplaypc-s-ubisoft.cdn.ubi.com...a76916c9a239d6.
    [ 4556] 2018-06-10 08:56:03 [ 9656] ERROR DownloadGetLicenses.cpp (69) Failed to get licenses for manifest 5E3775453819CCD37B4B657A1D29CF1092436DFF.
    [ 4556] 2018-06-10 08:56:03 [ 9656] ERROR DownloadSetup.cpp (689) Failed to setup licenses for product id 635.
    [ 4556] 2018-06-10 08:56:37 [ 9656] ERROR TCPSocket.cpp (307) Failed to write to socket. Expected WSA_IO_PENDING. Error is 10053.
    [ 4556] 2018-06-10 08:56:37 [ 9656] ERROR JobHttp.cpp (142) Http get was aborted for url http://uplaypc-s-ubisoft.cdn.ubi.com...d5b2268ba8a338.
    [ 4556] 2018-06-10 08:56:37 [ 9656] ERROR DownloadGetLicenses.cpp (69) Failed to get licenses for manifest 5E3775453819CCD37B4B657A1D29CF1092436DFF.
    [ 4556] 2018-06-10 08:56:37 [ 9656] ERROR DownloadSetup.cpp (689) Failed to setup licenses for product id 635.
    [12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (156)
    [12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (157) -- Starting Ubisoft Game Launcher --
    [12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (161) Platform: PC.
    [12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (169) Exe version: 60.0.5678
    [12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (170) Installed version: 5678
    [12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (171) Built: May 28 2018.
    [12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (176) OS: Microsoft Windows 10, 64-bit Professional (build 17134)
    [12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (181) CPU: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
    [12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (186) GPU: NVIDIA GeForce GTX 1060 3GB
    [12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (191) RAM: 12288 MB
    [12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (199) Timezone: UTC-07:00
    [12872] 2018-06-10 09:10:52 [ 9032] INFO HubUtils.cpp (216) Command line:
    [12872] 2018-06-10 09:10:53 [ 5084] ERROR BusSettings.cpp (85) Failed to disable start on Windows start.
    [12872] 2018-06-10 09:10:53 [ 9032] INFO Hub.cpp (357) Environment is PROD.
    [12872] 2018-06-10 09:10:55 [10276] INFO AccountLogin.cpp (311) User: bcd2938a-683f-4b96-b34e-ef1ff06f7a66
    [12872] 2018-06-10 09:11:46 [ 7024] ERROR StoreGetDemandwareProducts.cpp (472) Unable to find price in json.
    [12872] 2018-06-10 09:11:49 [10276] ERROR TCPSocket.cpp (307) Failed to write to socket. Expected WSA_IO_PENDING. Error is 10053.
    [12872] 2018-06-10 09:11:49 [10276] ERROR JobHttp.cpp (142) Http get was aborted for url http://uplaypc-s-ubisoft.cdn.ubi.com...4bb078c648170b.
    [12872] 2018-06-10 09:11:49 [10276] ERROR DownloadGetLicenses.cpp (69) Failed to get licenses for manifest 5E3775453819CCD37B4B657A1D29CF1092436DFF.
    [12872] 2018-06-10 09:11:49 [10276] ERROR DownloadSetup.cpp (689) Failed to setup licenses for product id 635.
    [ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (156)
    [ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (157) -- Starting Ubisoft Game Launcher --
    [ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (161) Platform: PC.
    [ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (169) Exe version: 60.0.5678
    [ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (170) Installed version: 5678
    [ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (171) Built: May 28 2018.
    [ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (176) OS: Microsoft Windows 10, 64-bit Professional (build 17134)
    [ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (181) CPU: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz
    [ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (186) GPU: NVIDIA GeForce GTX 1060 3GB
    [ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (191) RAM: 12288 MB
    [ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (199) Timezone: UTC-07:00
    [ 2748] 2018-06-10 09:12:59 [ 9220] INFO HubUtils.cpp (216) Command line:
    [ 2748] 2018-06-10 09:13:00 [ 844] ERROR BusSettings.cpp (85) Failed to disable start on Windows start.
    [ 2748] 2018-06-10 09:13:00 [ 9220] INFO Hub.cpp (357) Environment is PROD.
    [ 2748] 2018-06-10 09:13:02 [10152] INFO AccountLogin.cpp (311) User: bcd2938a-683f-4b96-b34e-ef1ff06f7a66
    [ 2748] 2018-06-10 09:14:25 [ 9372] ERROR StoreGetDemandwareProducts.cpp (472) Unable to find price in json.
    [ 2748] 2018-06-10 09:14:31 [10152] ERROR TCPSocket.cpp (307) Failed to write to socket. Expected WSA_IO_PENDING. Error is 10053.
    [ 2748] 2018-06-10 09:14:31 [10152] ERROR JobHttp.cpp (142) Http get was aborted for url http://uplaypc-s-ubisoft.cdn.ubi.com...559682a5645f65.
    [ 2748] 2018-06-10 09:14:31 [10152] ERROR DownloadGetLicenses.cpp (69) Failed to get licenses for manifest 5E3775453819CCD37B4B657A1D29CF1092436DFF.
    [ 2748] 2018-06-10 09:14:31 [10152] ERROR DownloadSetup.cpp (689) Failed to setup licenses for product id 635.

    It also happens for any game linked to Uplay. Any advice would be great.

    -f
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    9,259
    Hey fluoroscope, these steps may help. If they do not, please create a ticket"]create a ticket[/URL] with your MSINFO and DXDIAG files.
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  3. #3
    Thanks for the reply.

    I did further checking, disabling firewall, reading up on the errors. I installed Uplay on my laptop and managaed to initiate the download without errors.

    Now I need to find out what the reason is for this. I suspect it is going to take me a few days, and when I am done I will reply back to this thread with my findings.

    -FL
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  4. #4
    Final reply. I managed to get uplay working on my laptop, so I used that to download the game & copied the files to my other computer - from there I was able to play and update.

    I still don't know the root cause, but at this point, I'm good.

    -FL
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