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  1. #1

    Game-breaking Problem FarCry5 PS4 "The Cleansing"

    I've encountered a BAD Bug in FC5 on PS4. Before the mission "The Cleansing" triggers (When you get shot with bliss and pass out), the cutscene started and after that an endless white screen emerged with ambient noises in the background. I was riding a quad before this happened, which I'm 99% sure is the problem. When I try to reload, the interface prompts me to get off my vehicle by holding the square button on my controller. However, it wont let me do it and the cutscene starts again. This is a cycle, which I don't seem to be able to escape from. I tried all the buttons. This is very annoying to say the least!! I don't want to restart my game progress!

    Please.. someone help or at least take notice, so that this can be patched.

    Some examples of Reddit threads describing the problem:
    https://www.reddit.com/r/farcry/comm...itch_xbox_one/
    https://www.reddit.com/r/farcry/comm..._cutscene_bug/
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    9,511
    Hey Stefflor2, just to triple check, restarting didn't help? One of the commentators in one of your link said it helped. If that doesn't help, is it possible for you to reload from last checkpoint or quit the mission?
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  3. #3
    I've restarted the game multiple times, reinstalled it once. There is sadly NO WAY to reach any kind of menu during this process. I have tried any possible button multiple times. When I continue the Campaign from the main menu, I get spawned into my quad (It's a black screen, but theres an interface telling me to press "Square" to exit vehicle. Thats the only way I can tell.) and the cutscene starts. After that theres a white screen if I watch the whole cutscene and a black screen if I decide to skip it.
    I really feel like my only choice is to restart the story. Feeling sad
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