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  1. #1

    Erratically pauses during play

    Game played great for months but now pauses erratically during play. It does this offline and on map browser. Play on Uplay. I have original DVD game.

    HP PC with intel core I7
    24 GB ram
    64 bit
    Windows 10
    Resolution set at 1920X1080

    Thank you
    Wilma Hanson
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  2. #2
    Here is msinfo. Sorry not too computer knowledgeable. Is there anything else that would be helpful?

    OS Name Microsoft Windows 10 Home
    Version 10.0.17134 Build 17134
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name DESKTOP-22E2NGC
    System Manufacturer HP
    System Model 860-170VX
    System Type x64-based PC
    System SKU T6W67AV#ABA
    Processor Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date AMI A0.14, 6/6/2016
    SMBIOS Version 2.8
    Embedded Controller Version 255.255
    BIOS Mode UEFI
    BaseBoard Manufacturer HP
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Desktop
    Secure Boot State On
    PCR7 Configuration Elevation Required to View
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "10.0.17134.1"
    User Name DESKTOP-22E2NGC\wilma
    Time Zone Eastern Daylight Time
    Installed Physical Memory (RAM) 24.0 GB
    Total Physical Memory 23.9 GB
    Available Physical Memory 19.1 GB
    Total Virtual Memory 48.0 GB
    Available Virtual Memory 42.8 GB
    Page File Space 24.0 GB
    Page File C:\pagefile.sys
    Kernel DMA Protection Off
    Virtualization-based security Not enabled
    Device Encryption Support Elevation Required to View
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware No
    Hyper-V - Data Execution Protection Yes
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  3. #3
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    9,511
    Hey jah360! Please try these steps and see if they help with this issue. If they do not, make sure to create a ticket with your MSINFO and DXDIAG files for further troubleshooting.
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