Hello everyone, apologies for not returning to you sooner.
This issue has been reported to us in the past however despite an investigation, our team were unable to find any issues on our side.
It is for that reason we are suggesting connectivity troubleshooting, as it may help improve your connection to the appropriate servers.
If the issue persists, we recommend contacting us directly -
Email Support / Live Chat: https://support.ubi.com/Cases/New
Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/
Thank you.