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  1. #41
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Oct 2015
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    3,187
    Originally Posted by Alfon_R6 Go to original post
    what else do you need?
    Hey! We can see that you have posted an image of your in-game skin selection but not the Ubisoft Club reward page as requested. Could you provide this please?
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  2. #42
    Ubi-Viral's Avatar Ubisoft Support Staff
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    Oct 2015
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    Originally Posted by ChickenReaper-. Go to original post
    One of my friends has the fire universal gun skin but wasn't part of Rainbow Six Siege until a year ago, so how does that work?
    Originally Posted by KinglyKaiser Go to original post
    My friend somehow got the fire skin, even though he only got the game after the release of Shifting Tides.
    If you believe you are entitled to the fire skin, please provide an image showing it as unlocked in your Ubisoft Club section or alternatively reach out to us via private message here:

    Facebook

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    You can also reach out to us via a support ticket HERE.

    Thank you.
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  3. #43
    Same issue for me, but with the peacock skin. Have it and fire unlocked on PS4, but only fire unlocked on Xbox for some reason. Filed a ticket and was told nothing could be done.
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  4. #44
    Ubi-Karl's Avatar Ubisoft Support Staff
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    Oct 2018
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    Hey SinfulPhantasma,

    Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you're having.

    I've reviewed your ticket and after double-checking with the team, as previously advised, regrettably we would be unable to provide this reward on another platform for you, as this reward has long since passed and we can no longer review these requests.

    I do apologise if this may be not the outcome you have expected.

    Should you have any questions, let us know!
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  5. #45

    I played the beta

    Originally Posted by UbiNoty Go to original post
    Usually alpha/beta/event exclusive skins are never reintroduced - it would look bad on us if we re-released an exclusive skin (especially one for alpha/beta participants).
    // I played the beta and only got the peacock skin but not the fire skin, why is that?
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  6. #46
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Jun 2020
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    Hello TAJXXVI, thank you for getting in contact about this Skin rewarded for playing the beta.

    Some players have contacted us in the past to let us know that they never received the Fire Skin or Peacock skin, for the Alpha and Beta test in game. Unfortunately as so much time has passed we are unable to add these to players accounts now.

    Ubisoft Support are only able to add content to a players account, if they contact us in due time for the missing content, from either the current ongoing season or previous season, my apologies.
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