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  1. #1

    Update downloaded - Crash at startup - Windows 10 Insider Preview build 17661

    Pre-release edition of windows ten, however, May i note that the game was playable until i downloaded the update today. I-5 6500 quad core 24gb ram gtx 1070 8gb Vram and 1tb HDD 256 SSD. I play on my 65' 4k pc through hdmi.

    Anyone having any issues?
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  2. #2
    Last time i just reinstalled Anti-Cheat and it worked itself out. Not this time.
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  3. #3
    Under certificates, it has a caution sign and it says:

    Basic constrains:
    Subject Type=CA
    Path Length Constraint=1

    Key usage:
    Digital Signature, Certificate Signing, Off-line CRL Signing, CRL Signing (86)
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  4. #4
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  5. #5
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    9,511
    Hey scboyca, can you try these steps and see if they help? If they do not, please create a ticket with your MSINFO and DXDIAG so we can investigate what is causing this. Thanks!
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  6. #6

    Ran through troubleshooting steps

    Hey all,

    I can confirm that running through the troubleshooting steps does not fix the issue. The issue is also present in build 17666. Clean installs of either build have no effect either.

    From Ubisoft Game Launcher Log - api_r1_log
    [ 9180] 2018-05-09 14:30:14 [ 8852] ERROR UplayInstallerImpl.cpp (100) InstallerInit: installer api is not available.

    From Ubisoft Game Launcher Log - game_starter_log
    [ 9256] 2018-05-09 14:30:17 [ 1628] ERROR GameProcessWatcher.cpp (210) Child process abnormal exit: 1976

    From Ubisoft Game Launcher Log - overlay_log
    [ 9180] 2018-05-09 14:30:13 [ 8852] DEBUG Hooks.cpp (36) --- Overlay started --- (C:\Program Files (x86)\Steam\steamapps\common\FarCry5\bin\FarCry5.e xe)
    [ 9180] 2018-05-09 14:30:13 [ 8852] INFO Hooks.cpp (54) Create process hooks disabled via command line
    [ 9180] 2018-05-09 14:30:13 [ 8852] DEBUG PlatformHooks.cpp (113) 'kernel32.dll' hooked
    [ 9180] 2018-05-09 14:30:13 [ 8852] DEBUG PlatformHooks.cpp (113) 'xinput9_1_0.dll' hooked
    [ 9180] 2018-05-09 14:30:13 [ 8852] DEBUG PlatformHooks.cpp (113) 'dinput8.dll' hooked
    [ 9180] 2018-05-09 14:30:13 [ 8852] DEBUG PlatformHooks.cpp (113) 'dxgi.dll' hooked
    [ 9180] 2018-05-09 14:30:14 [ 8852] DEBUG PlatformHooks.cpp (113) 'd3d9.dll' hooked
    [ 9180] 2018-05-09 14:30:14 [ 8852] DEBUG PlatformHooks.cpp (113) 'user32.dll' hooked
    [ 9180] 2018-05-09 14:30:14 [ 8852] DEBUG PlatformHooks.cpp (113) 'kernel32.dll' hooked


    Any thoughts?
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  7. #7

    Same thing.

    Went thru troubleshooting, twice now, still crashing just moments into game.
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  8. #8
    I am having the same issue, i reinstalled the game with no success.
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  9. #9
    Nice to know im not the only one!!! Ive uninstalled, reinstalled, and repaired anticheat. Tried again today and still same issue.
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  10. #10

    Log files.

    [ 5696] 2018-05-10 15:44:55 [ 8536] INFO HubUtils.cpp (156)
    [ 5696] 2018-05-10 15:44:55 [ 8536] INFO HubUtils.cpp (157) -- Starting Ubisoft Game Launcher --
    [ 5696] 2018-05-10 15:44:55 [ 8536] INFO HubUtils.cpp (161) Platform: PC.
    [ 5696] 2018-05-10 15:44:55 [ 8536] INFO HubUtils.cpp (169) Exe version: 57.0.5659
    [ 5696] 2018-05-10 15:44:55 [ 8536] INFO HubUtils.cpp (170) Installed version: 5659
    [ 5696] 2018-05-10 15:44:55 [ 8536] INFO HubUtils.cpp (171) Built: Apr 17 2018.
    [ 5696] 2018-05-10 15:44:55 [ 8536] INFO HubUtils.cpp (176) OS: Microsoft Windows 10, 64-bit Professional (build 17661)
    [ 5696] 2018-05-10 15:44:55 [ 8536] INFO HubUtils.cpp (181) CPU: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz
    [ 5696] 2018-05-10 15:44:55 [ 8536] INFO HubUtils.cpp (186) GPU: NVIDIA GeForce GTX 1070
    [ 5696] 2018-05-10 15:44:55 [ 8536] INFO HubUtils.cpp (191) RAM: 24576 MB
    [ 5696] 2018-05-10 15:44:55 [ 8536] INFO HubUtils.cpp (199) Timezone: UTC-05:00
    [ 5696] 2018-05-10 15:44:55 [ 8536] INFO HubUtils.cpp (216) Command line:
    [ 5696] 2018-05-10 15:44:56 [ 1428] ERROR BusSettings.cpp (85) Failed to disable start on Windows start.
    [ 5696] 2018-05-10 15:44:56 [ 8536] INFO Hub.cpp (355) Environment is PROD.
    [10728] 2018-05-10 15:44:57 [ 7632] INFO UplayGameConnectionHandler.cpp (579) Game with process id 6008 connected.
    [10728] 2018-05-10 15:44:57 [ 7632] INFO UplayGameConnectionHandler.cpp (589) Game with process id 6008 has been started with product id 1803.
    [10728] 2018-05-10 15:44:57 [ 7632] INFO UplayGameConnectionHandler.cpp (390) Game with process id 6008 disconnected.
    [10728] 2018-05-10 15:44:57 [ 7632] INFO GameStartPipe.cpp (80) Accepted connection.
    [10728] 2018-05-10 15:44:57 [ 7632] INFO GameStartPipe.cpp (81) Starting game session.
    [10728] 2018-05-10 15:44:58 [ 7632] INFO UplayGameConnectionHandler.cpp (579) Game with process id 10900 connected.
    [10728] 2018-05-10 15:44:58 [ 7632] INFO UplayGameConnectionHandler.cpp (589) Game with process id 10900 has been started with product id 1803.
    [10728] 2018-05-10 15:45:00 [ 7632] INFO UplayGameConnectionHandler.cpp (390) Game with process id 10900 disconnected.

    [18084] 2018-05-10 15:45:04 [17608] ERROR GameProcessWatcher.cpp (210) Child process abnormal exit: 4936
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