Hi SkittishGem414, can you please try these steps and see if they help with this issue? If they do not, can you create a ticket so we can investigate? Thank you.
I'm having the same exact issue...completed task, received an error while redeeming & have no silver bars, nor shovel launcher. This happened yesterday. Ironically today I was able to get the corresponding outfit but still no silver bars nor launcher. I tried the suggested corrections to no avail. What gives?? How do you create a ticket?
Hello friends! Please make sure you opted in for the live event here.
If you have, please attempt the following steps:
1) Close the game
2) Restart the game
3) Open the “Live event” menu
4) Press the associated button to “Claim” your reward
5) Press it again
6) Leave the “Live Event” menu
7) Go to a “General store” (green weapon icon)
If the weapon is still not available, please submit a screenshot showing you have redeemed the reward on a ticket. Our technical team will be able to assist with your missing reward there![]()