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  1. #1

    Can't unlock shovel launcher

    I have 11/10 completion for the event, the first time I tried to claim reward it gave an error, the second time it appeared to work but i couldn't find the launcher in the store. Now I cant even try to claim it. Help
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Mar 2017
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    Hi SkittishGem414, can you please try these steps and see if they help with this issue? If they do not, can you create a ticket so we can investigate? Thank you.
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  3. #3
    i have the same issue

    i sent a ticket and waiting for an answer ( I hope to have an answer before the end of the challenge )
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  4. #4
    I will, but I'm getting on a plane tomorrow and wont be back for the rest of the challenge
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  5. #5
    any clue what kind of issue this counts as?
    truing to make a ticket and im lost
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  6. #6
    I'm having the same exact issue...completed task, received an error while redeeming & have no silver bars, nor shovel launcher. This happened yesterday. Ironically today I was able to get the corresponding outfit but still no silver bars nor launcher. I tried the suggested corrections to no avail. What gives?? How do you create a ticket?
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  7. #7
    UbiMorning's Avatar Community Representative
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    Sep 2017
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    15,450
    Hello friends! Please make sure you opted in for the live event here.
    If you have, please attempt the following steps:
    1) Close the game
    2) Restart the game
    3) Open the “Live event” menu
    4) Press the associated button to “Claim” your reward
    5) Press it again
    6) Leave the “Live Event” menu
    7) Go to a “General store” (green weapon icon)
    If the weapon is still not available, please submit a screenshot showing you have redeemed the reward on a ticket. Our technical team will be able to assist with your missing reward there
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  8. #8
    I was also having trouble claiming it, with 12/10 progress. I ended up having to go into the Club page, claiming it there, and it still didn't appear in my shops until I rebooted the game (I'm on PS4 though). Maybe this will work for you.
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  9. #9
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Mar 2017
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    Thanks for sharing Barvald_GG!
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  10. #10

    question

    so i learned about the shovel launcher the day after it ended, will it ever be coming back? cause i really want it
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