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  1. #1

    Error:Snowshoe-771295DB

    I am about 75% done with the game. When I tried to play this morning, when I pressed continue I got a black screen that said LOAD FAILED, the save file appears to be damaged and cannot load. Error:Snowshoe-771295DB. I have tried everything.I can think of to get the file to load. I spent a good hour searching online for a fix. So far I have not found anything. This is so irritating> I do not want to start from the begining of the game. I have all the perks, guns, and a lot of money that I do not want to lose.
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  2. #2
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Aug 2017
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    7,771
    Hello Cloverdale2

    Thank you for reporting this to us.

    I see from another post that you were asked to create a Support Case. The best thing to do in that case is zip up and attach a copy of your Save File, as this will help us look into this.

    Unfortunately I can't assure you of the outcome of this, with corrupted Saves sometimes it's not possible to retrieve the information.

    Thank you
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  3. #3
    Thank you for the quick response. Would you please explain how I Zip-up and then attach the save file so I can send it to you.you.
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  4. #4
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Mar 2017
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    Information on Zipping can be found here. Information on submitting files can be found here.
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  5. #5
    I play on a ps4
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  6. #6
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Mar 2017
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    Those steps are how to do it! You can get the save file from this location and zip it on a PC.
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  7. #7

    I play in a ps4 pro

    i completed like 40% and the is error comes. i play in ps4 pro .please help .i cannot play the game again from the starting please
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