I have not started a new game at any point before this happened my single player and multiplayer progress has been reset to as if I haven't played the game so all saved progress and perks and outfits cash has gone also my multiplayer lvl has reset 3 times once at lvl80 once at 50 odd and at 14 the third time was when it reset single player I have gone through troubleshooting and nothing has worked . so to even be able to play multiplayer I had to start a new game
It's possible that your save could still be in the cloud. If it isn't can you create a ticket so we can investigate further? Thanks!