1. #21
    Ubi-RealDude's Avatar Community Manager
    Join Date
    Oct 2018
    Posts
    4,946
    Hey Safridou1,

    Try reinstalling the app, and if the problem persists, head on over to Ubisoft Support and they should be able to help you find a solution.
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  2. #22

    Crash when connecting

    The app crash while connecting. Reinstalled many times. Have subscription. Version 3.4.1. iOS 13.3
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  3. #23
    I'm having the same problem on Apple TV.. I just bought the 1 years season pass too...

    App starts and stops.. I tried to reinstall and restart my AppleTV
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  4. #24

    Apple TV crashing

    Works on my phone, but we just paid for the 1-year subscription on our Apple TV which now just keeps crashing at the loading screen.

    Have reinstalled multiple times.
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  5. #25
    Just downloaded the app yesterday on my Apple TV worked fine, bought a one month vip subscription tried to access the app and as soon as I tried opening it it closes automatically and takes me back to homepage. Tried to contact support but no reply yet.
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  6. #26

    Fixed!

    Problem seems to be fixed now. I was able to open the app today no problem.
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  7. #27

    unable to connect’ error Apple TV

    hi we can connect yo

    Just Dance Now - Apple TV: ‘unable to connect’ error
     1 people found this helpful
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  8. #28

    same again 30.04.2020

    Apple TV 4k
    same error: unable to connect
    Both Apple TV and app on latest software version
     2 people found this helpful
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  9. #29

    Connection Error to Just Dance Apple TV 4, Iphone SE, Iphone 11 and PC

    We have got an connection to game server issue on Just Dance Now.

    We have tried with different unit PC,Iphone SE, Iphone 11 and Apple TV 4. We have tried on 4 G network and home network. All units have the same error / issue.

     3 people found this helpful
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  10. #30

    AppleTv Can't Connect

    Can't connect since yesterday,
    Says, downloading song 0/0 for about 2 mins and then changes to unable to connect
     2 people found this helpful
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