1. #1

    [AppleTV] ‘unable to connect’ error

    Hi there - we’re getting a repeated ‘unable to connect’ error on JDN.

    Apple TV (Gen 4) - verion: last updated 19 March 2018
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  2. #2
    UbiBlack_Widow9's Avatar Community Representative
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    Sorry to hear this, dmurison.

    Did this begin after your Apple TV updated or the app or anything else significant you can think of?

    Please also get in touch with our Support Team directly so they can investigate.

    Thanks
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  3. #3

    Unable to connect

    Just updated the Just Dance Now app today and it also says unable to connect and everytime it got connected it just crashed. I also tried re-installing it but no good.
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  4. #4
    Same problem here.
    Worked well for 1 day, took the VIP pass for a month and now I can't connect.
    Sometimes it connects, it let me start a song, and quit in the middle of the song.

    Something else that seem to make the problem worst is trying to use an android phone as a controller. No way to join the room, it always quit on the appletv.

    Both versions (android and appletv) are the most recent ones, been reinstalled to be sure.
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  5. #5

    Same here.

    Originally Posted by Bruwie.o3 Go to original post
    Just updated the Just Dance Now app today and it also says unable to connect and everytime it got connected it just crashed. I also tried re-installing it but no good.
    Same problem here. AppleTV 4. Is the service down?
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  6. #6

    Unable to connect

    I’m getting unable to connect on the Apple TV.
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  7. #7
    Originally Posted by Secarrizales Go to original post
    I’m getting unable to connect on the Apple TV.
    Spent a couple of hours working on this and involved the online support. Unfortunately, there were no Mobil app resources to resolve. Just a day ahead of my auto renewal, had to cancel my subscription. May try again once issues are resolved - sorry kids
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  8. #8
    UbiBlack_Widow9's Avatar Community Representative
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    Thank you all for alerting us to this!

    We are working on it and will give you more info as soon as possible. We apologize for the inconvenience.
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  9. #9

    Same problem

    Unable to connect on the Apple TV 4th generation, fix it pls
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  10. #10

    Same problem

    Same problem with Apple TV 4K.
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