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  1. #1

    Problem with Farcry 5 - Cant get past the Introduction

    Hi Guys,

    Please forgive me if this is the wrong place to post this.

    I have just purchased a new PC gaming laptop and it came with a version of Farcry 5 that in installed via UPLAY. I have 12 GB ram and windows 10 pro with a 8 GB graphics card.
    The computer screen goes blank and freezes during the initial sequence. A hard reset is required to exit. I have tested the hard drive and the ram and I have ensured that my Graphics card has the latest drivers. I have reduced the graphics and the frame rate to the lowest rate, but the computer freezes during the sequence. I have managed to get as far as the helicopter crashing. I also ran graphics test for the game and it said it could be at 60 frames. I have many other graphics intensive games including Fallout 4 and Farcry 4 and they work without a problem. I get the feeling that Farcry 5 is the problem, but I couldn't see that anybody else has suffered this problem

    Can anybody point me in the right direction of how I can resolve this issue? I attempted to download and install somebody else's save game that was past the sequence but I couldn't get that to work.

    Thanks in advance,
    Oliver
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  2. #2
    UbiGabrinth's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    6,366
    Thanks for reaching out about this issue! Please first try verifying your game files in Uplay and make sure Uplay is running as administrator.

    From there, it is important to not that it's difficult to troubleshoot crashing issues for PC without seeing your system information, so I recommend making a support ticket with our team with your Msinfo32 files.

    Please leave us the ticket number here!
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