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  1. #1

    Game does not save my settings

    Every time I restart the game I have t completely re-do my video and keyboard/mouse settings. How do I make sure they are saved on exit?
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    9,511
    Hey Nelmaster! Can you please try verifying files (Uplay, Steam)? If that doesn't help, can you create a ticket so we can investigate.
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  3. #3
    I know this is an old thread, but I am having the same issue as Nelmaster. Every time I exit my game, all of my settings reset back to default, and it makes it impossible for me to update some graphics settings since they require the game to be restarted. I have already tried verifying the files on Uplay, I have tried running the game as an administrator, but nothing works.
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  4. #4

    same

    bumping this thread, have you found a fix guys? im having the same issue
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  5. #5
    I am having that same issue: I have to re-input my video and keyboard/mouse settings every time I start the game.
    Below is what I get:
    Error message:
    LOAD FAILED
    Load operation has failed.
    Error: Snowshoe-EA8151F
    [Return/enter] OK
    I have a screenshot of the above, but this app won't let me post an image without a URL.
    File path does not go to FarCry5.exe, it goes to ArcadeEditor64.exe.
    C:\Program Files (x86)\Steam\steamapps\common\FarCry5\bin\ArcadeEdi tor64.exe
    Also, when I try to look at the ArcadeEditor64.exe.CONFIG FILE (???), it opens an entirely different program - does NOT open the CONFIG file.
    I have tried to change the path to FarCry5.exe. Windows will not let me change it.
    I'm thinking I have to uninstall/reinstall, but I'd hate to lose all the progress I've made so far.
    Another note: I am unable to quit/restart the mission I'm on anymore. It worked for about half the time I've played (40.4 hours so far); doesn't now.
    Where are the game saves?
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  6. #6
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    3,186
    Hey!

    Sorry to hear that you are both experiencing this issue. You can find the save locations below:

    PC (Ubisoft Connect)
    C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<Unique ID>\1803

    PC (Steam)
    C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\<Unique ID>​\4311

    You can try the following to save your game files as backups:

    Locate the Ubisoft Connect PC icon on your Desktop.
    Right-click on the icon and choose Open file location.
    This will open the Ubisoft Connect PC installation directory. Locate the savegames folder.
    Right-click on the folder and select Copy.
    You can now right click anywhere e.g. on your Desktop and choose Paste to create a manual backup.

    Once done please try reinstalling the game and seeing if the same issue happens.

    If it does please restore your saves and get back in touch.

    Thank you.
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