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  1. #1

    Far cry 5 Start up black screen

    So i was playing and the game freezes so I restart the game and now every time i try to open it it has a black screen. So then I reinstalled it and the same problem. I hope it saved my progress since i reinstalled it. Plz help
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  2. #2

    Black screen error

    I just had the same problem. Just about to liberate my 2nd region and the audio stopped working. I reset the game and it has only gone to the black screen since.
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  3. #3
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Aug 2017
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    7,771
    Hello guys,

    Thank you for reporting this to us.

    Just to confirm this happens as soon as the game app opens, not when loading a specific save?

    Have you tried clearing your consoles cache? You can do this by turning off the console, unplugging it, waiting a minute, plugging it back in and turning it on again.

    Thank you
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  4. #4

    Black screen crash

    Originally Posted by Ubi-Holz Go to original post
    Hello guys,

    Thank you for reporting this to us.

    Just to confirm this happens as soon as the game app opens, not when loading a specific save?

    Have you tried clearing your consoles cache? You can do this by turning off the console, unplugging it, waiting a minute, plugging it back in and turning it on again.

    Thank you
    Hi
    I have also had a bad crash problem. On PS4 after being about to liberate my second region (the southern one) the game crashed. I can start up the game to the load game screen. But when I try to load my game progress, it always goes to a black screen. There is a little sound and a little bit of a loading symbol in the top right of the screen, then it crashes to a blue error screen.

    I have uploaded the recent patch.

    I can’t progress through the game now.

    I can’t even test whether the game crashes on a new game, as it will overwrite my one saved game on the system.
    It’s poor game design that prior “saved games” versions are not saved for backup. Plenty of other games do this. Now I am screwed.

    How can I fix this?

    Thanks
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  5. #5
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Mar 2017
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    Can you guys try these steps and see if they help with this issue? If they do not, can you create a ticket.

    daanboucher, since you're on PS4, these steps may help. Also, the PS4 forums can be found here.
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  6. #6

    This solution worked for me!!

    Originally Posted by Ubi-Holz Go to original post
    Hello guys,

    Thank you for reporting this to us.

    Just to confirm this happens as soon as the game app opens, not when loading a specific save?

    Have you tried clearing your consoles cache? You can do this by turning off the console, unplugging it, waiting a minute, plugging it back in and turning it on again.

    Thank you
    Hello fellow Far Cry 5 players,
    I was having the same problem that it sounds like everyone else is having. My sound went out at first, then the game froze. I tried just restarting it real quick at first and turned it back on, but it was still showing a frozen black screen right after the very first load screen. So then I tried using the above posted solution, I went offline using my network settings. Then I turned off the console and unplugged it for a minute or two. When I turned it on again the game started working just like it did before the crash. So thank you very much for this solution, it worked for me.
    Thank you
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  7. #7
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Mar 2017
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    Glad to hear it GreenLegion420
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