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  1. #1

    Game Breaking Glitch: The Quality of Mercy

    In the mission 'The Quality of Mercy' after getting the officer and freeing other captives, you need to jump up platforms in the missle silo. Some can lower from the other officer's help and some need to be shot at the metal clip at the top. I'm encountering a glitch where the platforms that are supposed to fall on their own do not. I get to a point where I can't reach the next level up and can't shoot any of the platforms near me.

    I restarted the mission and it happens again. Same with reloading the most recent checkpoint.

    The first time I started the mission, the platforms fell properly, but I got died at the top and this glitch started happening. I'm at a point where I won't be able to finish this mission and progress any more until it is fixed.

    Here is a video showing the issue: https://vimeo.com/263435673
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  2. #2
    Ubi-Bandicoot's Avatar Ubisoft Support Staff
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    Sep 2017
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    Hey,

    Thanks a lot for providing footage of this I can see what you mean. So you've mentioned that restarting the mission and loading last checkpoint doesn't help, thanks for confirming that.

    Can you please try to join a co-op game and then see if this manages to solve the issue once you're back in your solo campaign. If this doesn't work, we would need to see your save file to help fix this.

    For PS4 users, you can transfer your save data to a USB storage device and retrieve the file from there: http://manuals.playstation.net/docum.../data_usb.html

    Once you have the file, you can send it to us as an attachment (please keep in mind you will need to place it in a zip folder as the file type is not supported otherwise) to a support case via https://support.ubi.com/, please send me the case number here once you've done this and i'll pass on the data as quickly as possible!
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  3. #3
    I have exactly the same issue. Did it get resolved??
     1 people found this helpful
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  4. #4
    I had this issue last night. I restarted the last checkpoint but no joy. So I restarted the whole mission from outside the base, got to the same part and then Hudson’s voice over kicked in. It was something she said “oh no, peggies “ that got me thinking, so I went back to the server room and found that I had to re-destroy the servers, kill the guards(again) and then proceed back to the silo. Sure enough, the platforms lowered and I was able to finish the mission. This worked for me, hope it works for you guys
     1 people found this helpful
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  5. #5
    UbiMorning's Avatar Community Representative
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    Sep 2017
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    15,450
    Hi friends! We are looking into this issue. If you've tried the suggested steps, please provide answers to the following questions:
    - If in Coop, did the host or the client reach the checkpoint first?
    - Where was the other person when the first person reached the checkpoint?
    - Did you reload the checkpoint before reaching Hudson before encountering this issue?
    - Did any of you disconnect at any point during the mission?
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  6. #6
    Checking in 3 years later.

    This glitch was never fixed. Currently stuck at the bottom platform or two in the silo. Nothing is dropping.
    Game over I guess.
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  7. #7
    Check that.... repeated a checkpoint a few times and it randomly started working. I have no idea.
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  8. #8
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Aug 2017
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    7,771
    Thank you for getting back to us, BioDumpus.

    Glad to hear that you were able to get around that issue!
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