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  1. #1

    Arcade Rank Reset?

    Noticed today my arcade rank was rolled back to 1. Is this a weekly thing or a bug?
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  2. #2
    Ubi-Bandicoot's Avatar Ubisoft Support Staff
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    Hey,

    Sorry to hear this. Was your rank still reset even after a full reboot of the game? Can you let us know what your rank was before this and the last thing you did before your rank was reset too?
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  3. #3
    It was 26 or 27... I had gotten the achievement for 25 already. The last thing I did before I noticed it was reset the outposts in the main game.
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  4. #4
    Ubi-Bandicoot's Avatar Ubisoft Support Staff
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    Thanks for the extra information, i've just checked and I can confirm this is currently being investigated by the devs. At the moment this is only intended if you start a new game entirely.
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  5. #5
    Hi is there any update on this? I have confirmed as well that after I reset outposts in the main story my Arcade rank was reset from 18 to 0. Now I am back up to 18 again and don't want this happen if I decide to reset the outposts again.
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  6. #6
    This has happened to me as well. Thankfully I haven't played Arcade much yet and only got up to Level 10. I am currently Level 2.

    I think an issue may be that I play the game on two separate Xbox One machines. I play at home on my Xbox One X, and a few times a month I travel to a friend's place and play on my Day One Xbox One console that I bring with me. Perhaps something is happening during the file sync between machines?
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  7. #7
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Hey wolfsburgraz, did this occur before the patch?
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  8. #8
    Yes, this happened before the most recent patch.

    I played a bit more arcade last night and got up to rank 8. I can try loading up on my other machine later today to test if the rank resets after the save file syncs or if it stays.
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  9. #9
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Thanks, please let us know if this happens after the patch.
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  10. #10
    I tested on both machines last night and my rank did not reset. It was at 8 when I synced to my Xbox One and played one round, and leveled up to rank 9 on my Xbox One X when I synced and played one round. I don't know if this was ever thought to be a cause but I wanted to test it anyway.

    I'll post again if something happens in the future but it appears the issue is resolved for now, at least for me.
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