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  1. #1

    Crashing at same loading screen after getting kidnapped by Jacob

    So, started my game in Jacob's region and i was kidnapped by him i think the second or third time? After i finished the "dream" time-limited kill mission, it crashes for me in the loading screen. First, it loads normally with sound on etc, then loading icon stops and sound stops, then shortly the sound comes back and then it crashes.

    Windows 10
    GTX 1060 on newest driver.
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  2. #2
    Also, i can't stop it and it keeps me from continuing the story. The kidnap happens always at the same time after i re-launched the game so theres no way for me to bypass this.
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  3. #3
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Hello SleezerZ1,

    Thank you for reporting this to us.

    The first thing we'd advise if you haven't already is verifying the game files, to check for any missing or damaged files. You can do this in Uplay by clicking on the menu under the game icon in the Uplay client and for Steam you can follow the steps here.

    Thank you
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  4. #4
    I am in the same situation...
    Back on the desk and I have no sound.
    I am forced to restart the PC.
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  5. #5
    Already done. Nothing was damaged.
     1 people found this helpful
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  6. #6
    It's done too, nothing changes, no damage.
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  7. #7
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    9,511
    Hey guys, I'd recommend double check all the minimum requirements, especially processors. I'd also recommend any of these steps if you haven't tried them yet. If none of that helps, please create a ticket with MSINFO and DXDIAG so we can investigate further.
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  8. #8
    Hi, I think this should be enough :

    Windows 7 Edition Familiale Premium ‎(X64)‎ Service Pack 1
    Intel Core i5 4690K Cadencé à 3.50 GHz
    8 Go DDR3 666.31 Mhz
    NVIDIA GeForce GTX 1060 6GB
    Intel Corporation 9 Series Chipset Family HD Audio Controller
    NVIDIA Corporation GP106 High Definition Audio Controller

    With the updated drivers.

    Always the same problem...

    THX.
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