1. #1

    just dance 2017 controller app disconnects once 3 are playing

    I have a slim ps4 with just dance 2017. I had a new ZyXel C3000z installed today, replacing the old C1100z. Im hardwired to the ps4 via Lan connection but the two ipods are wireless connected at 5g and have the proper just dance controller app installed. Then my wife has an iphone 7s with the app installed also. This is what happens two people can play at same time as soon as a 3rd person comes to the party to dance a lost connection messege appears approx 5-10 seconds after playing, and on the ipods and iphone it says to reconnect to the wifi. This never happened on the old C1000z modem, but new modem today does it. I went through all your steps on your page and nothing seemed to help. Please help me.
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  2. #2
    UbiBlack_Widow9's Avatar Community Representative
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    Hi Rambo,

    Please contact our Support Team so they can troubleshoot this with you.

    Thanks
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  3. #3

    reply

    I did 5 days ago and still havent heard anything.
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  4. #4
    UbiBlack_Widow9's Avatar Community Representative
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    Apr 2007
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    Thank you for contacting them, Rambo. Could you possibly let us know your ticket number?

    Thanks
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