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  1. #1

    Immediate Crash: InstallerInit: installer api is not available

    I can only reach the splash screen before the the splash screen disappears and the game doesn't start. There's no crash/error or anything.

    I know many other people are having this issue.

    Look at this to see logs C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\logs
    if you have the same issues. You can see the api_r1 log to see what your "error" is!


    Hopefully someone finds an answer, as I've done everything there is.
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  2. #2
    Revive
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  3. #3
    Ubi-WheelyDuck's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    1,500
    Originally Posted by rumeni Go to original post
    Revive
    Hey there,

    Sorry to hear that you are having this trouble.

    Would it be possible to try these troubleshooting steps?

    Any trouble just let us know as we are more than happy to help
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