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  1. #1

    Cant Access Store-

    Cant use real money to buy silver bars or anything. says Waitin for Online Services for 1sec then nothing happens.

    Are the services even online? or is it my game? cant really tell, but no other of your games has this problem.
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    9,511
    Hey Warden-. There was recently a degradation. You may need to restart your network hardware to reconnect.
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  3. #3
    I'm also having this issue and resetting/restarting everything did nothing to change it except that the "waiting for online services" thing stays on screen longer before it vanishes (like 10-15 seconds rather than 1 second or less).
    Any other things that might help or is it one of these "just wait it out" kind of things where there's probably an issue with the store, server side, for my region?
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  4. #4
    Can't see a way to edit/update my post so...sorry for adding a second one. Just wanted to add that I just did the whole restart everything thing a second time. Still no joy.
    On PC, game purchased through Steam and I'm in the Netherlands, in case that info is relevant.
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  5. #5
    Originally Posted by ScheinNightfire Go to original post
    Can't see a way to edit/update my post so...sorry for adding a second one. Just wanted to add that I just did the whole restart everything thing a second time. Still no joy.
    On PC, game purchased through Steam and I'm in the Netherlands, in case that info is relevant.
    I'm having the same problem at the moment. Ubisoft insists I do all the standard troubleshooting, which i have. no luck still
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  6. #6
    Sorry for bringing up an old post, but here we are in 2020 and this issue is still a thing.
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  7. #7
    Ubi-Borealis's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,470
    Hello there Holy_Elixir! Welcome to the forums.

    In future, rather than posting in an old thread, please make a new one about the issue you're encountering. Thanks!

    I'm sorry to hear that you're unable to connect to the store. I've taken a look and our servers seems to be up and running fine.

    Have you been able to try these connectivity troubleshooting steps? Please ensure that you have configured port forwarding correctly.

    If the issue persists, I would recommend opening a support ticket so we can take a closer look at some system files. You can reach our support teams here:
    - Open a Support case
    - Start a Live chat
    - Twitter and Facebook

    Please include all of the troubleshooting steps you have tried in your case notes, and attach an image of your port forwarding, as this will help in the investigation. Thanks!
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