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  1. #21
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    9,511
    Thanks everyone for that information, I've passed it on. Vekoil, starting a new game will reset your arcade level. Apologies for any confusion and inconvenience.
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  2. #22
    There probably is a bug that thinks we started a new single player game even though we did not.
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  3. #23
    MrCrackDonut's Avatar Junior Member
    Join Date
    Nov 2014
    Location
    Germany
    Posts
    25
    Hey,

    have the same problem. My arcade level has been reset three times now. Happens after game restart. Was around level 16 yesterday, 13 some hours ago and level 4 after restarting the game 5 minutes ago. Have two pictures below, as you can see I had 20h playtime when I was arcade level 4 and over 21h when I'm arcade level 1. So more playtime and less levels


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  4. #24
    The same thing happened to me.
    I was level 9 or something, and now I'm back to level 1 (well, 2, because I played a couple of maps).

    The only thing I did was finish the main game, and then selected continue to continue playing, and gather the missing collectibles.
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  5. #25
    I was level 8, dropped down to 5...

    I did NOT start a new game. The only thing I did was joining a friend co-op in his campaign.
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  6. #26
    When you mean "starting a new game" you mean a new singleplayer game or a new multiplayer arcade game ?

    Cause I did not started a new singleplayer game.
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  7. #27

    sad

    I was level 30 something and it was reset today ! I didn't start a new game.
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  8. #28
    Same here, was level 12 yesterday, today reset to lvl 1. Didn't start a new game, just tried to acces arcade from the main menu.
    Guess there is no point playing arcade until Ubisoft will fix this...
    I wish i could -say it's the first time ubisoft online is tricky, they should focus less on charging a fortune on every single dlc and focus more on the bugs of the main game itself before exploiting people further
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  9. #29
    This is getting ridiculous.
    I launched Arcade mode, in order to play a few multiplayer matches (for the current challenges), and after the first match, my level is back to 1.

    It's the 5th or 6th time my level gets reset.
    I obviously didn't start a new save, I've been playing SP mode (I already finished the game, I'm just completing the few remaining side missions), and because of the weekly challenges, I occasionally play a few matches of Arcade mode.
    Pretty much every time I go to play Arcade mode, I'm back to level 1.

    Is there any update in regards to a fix for this?
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  10. #30
    Add my name to the list, it's happened a few times now. Have not restarted the Main Story/Game, on the same game since unlocking the Arcade area the first time.
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