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  1. #1

    Game crashes while in loading screen before mission "The Cleansing"

    anyone noticing the same problem like me?
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Mar 2017
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    Hey x_BVB_09x, can you please try verifying files and seeing if it helps? (Steam, Uplay)
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  3. #3
    yep i've done this and all files are fine , no problems with the files :/
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  4. #4
    and iam using uplay
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  5. #5
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Mar 2017
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    Can you try deleting the cache folder located at C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache? If that doesn't work, please try these steps and see if they help. If they do not, please create a ticket with MSINFO and DXDIAG. Thanks!
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  6. #6
    Originally Posted by ubisofttofu Go to original post
    Can you try deleting the cache folder located at C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache? If that doesn't work, please try these steps and see if they help. If they do not, please create a ticket with MSINFO and DXDIAG. Thanks!
    Thank you for youre answer,

    deleting the folder didnt work. game still crashing

    i cant send a request to the support with my files (dxdiag, ms32info) it always tells me : There was an error processing your request. Please try again later.
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