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  1. #1

    Ubisoft Connect shows "A ubisoft service is currently unavailable" | POST HERE

    I have pre-ordered FC 5 on steam. However, after preloading and installing the game, it shows "A ubisoft service is currently unavailable. You can try again later or switch to offline mode." in Uplay on starting. I cannot login Uplay and cannot play FC5 . What is the problem and how should I fix it ?
     18 people found this helpful
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  2. #2
    This is the launcher_log
    [ 8516] 2018-03-27 22:33:37 [11052] INFO HubUtils.cpp (156)
    [ 8516] 2018-03-27 22:33:37 [11052] INFO HubUtils.cpp (157) -- Starting Ubisoft Game Launcher --
    [ 8516] 2018-03-27 22:33:37 [11052] INFO HubUtils.cpp (161) Platform: PC.
    [ 8516] 2018-03-27 22:33:37 [11052] INFO HubUtils.cpp (169) Exe version: 53.0.5623
    [ 8516] 2018-03-27 22:33:37 [11052] INFO HubUtils.cpp (170) Installed version: 5623
    [ 8516] 2018-03-27 22:33:37 [11052] INFO HubUtils.cpp (171) Built: Mar 23 2018.
    [ 8516] 2018-03-27 22:33:37 [11052] INFO HubUtils.cpp (176) OS: Microsoft Windows 7, 64-bit Ultimate Edition (build 7601)
    [ 8516] 2018-03-27 22:33:37 [11052] INFO HubUtils.cpp (181) CPU: Intel(R) Xeon(R) CPU E3-1230 v3 @ 3.30GHz
    [ 8516] 2018-03-27 22:33:37 [11052] INFO HubUtils.cpp (186) GPU: NVIDIA GeForce GTX 1080
    [ 8516] 2018-03-27 22:33:37 [11052] INFO HubUtils.cpp (191) RAM: 24576 MB
    [ 8516] 2018-03-27 22:33:37 [11052] INFO HubUtils.cpp (199) Timezone: UTC+08:00
    [ 8516] 2018-03-27 22:33:37 [11052] INFO HubUtils.cpp (216) Command line: "-upc_uplay_id" "4311" "-uplay_steam_mode" ""
    [ 8516] 2018-03-27 22:33:37 [11052] INFO Hub.cpp (355) Environment is PROD.
    [ 8516] 2018-03-27 22:33:38 [ 2980] INFO GameStartPipe.cpp (80) Accepted connection.
    [ 8516] 2018-03-27 22:33:38 [ 2980] INFO GameStartPipe.cpp (81) Starting game session.
    [ 8516] 2018-03-27 22:33:39 [ 2980] ERROR SSLSocket.cpp (511) Certificate verification for host 'dmx.upc.ubisoft.com' failed: 2148081682
    [ 8516] 2018-03-27 22:33:39 [ 2980] ERROR SSLSocket.cpp (515) CA, H2T 1S6, Quebec, Montreal, "5505 Blvd St-Laurent, suite 5000", Ubisoft Divertissement Inc, Uplay, Hosted by Ubisoft Divertissement Inc, EliteSSL, dmx.upc.ubisoft.com
    [ 8516] 2018-03-27 22:33:39 [ 2980] INFO SSLSocket.cpp (418) Certificate verification failed, closing connection.
    [ 8516] 2018-03-27 22:33:39 [ 2980] ERROR SSLSocket.cpp (511) Certificate verification for host 'dmx.upc.ubisoft.com' failed: 2148081682
    [ 8516] 2018-03-27 22:33:39 [ 2980] ERROR SSLSocket.cpp (515) CA, H2T 1S6, Quebec, Montreal, "5505 Blvd St-Laurent, suite 5000", Ubisoft Divertissement Inc, Uplay, Hosted by Ubisoft Divertissement Inc, EliteSSL, dmx.upc.ubisoft.com
    [ 8516] 2018-03-27 22:33:39 [ 2980] INFO SSLSocket.cpp (418) Certificate verification failed, closing connection.
    [ 8516] 2018-03-27 22:33:40 [ 4916] ERROR SSLSocket.cpp (511) Certificate verification for host 'public-ubiservices.ubi.com' failed: 2148081682
    [ 8516] 2018-03-27 22:33:40 [ 4916] ERROR SSLSocket.cpp (515) CA, H2T 1S6, Quebec, Montreal, "5505 Blvd St-Laurent, suite 5000", Ubisoft Divertissement Inc, webservices, Hosted by Ubisoft Divertissement Inc, Enterprise SSL Pro Wildcard, *.ubi.com
    [ 8516] 2018-03-27 22:33:40 [ 4916] INFO SSLSocket.cpp (418) Certificate verification failed, closing connection.
    [ 8516] 2018-03-27 22:33:40 [ 4916] ERROR JobHttp.cpp (65) Http status code is none for url https://public-ubiservices.ubi.com/v3/profiles/sessions.
    [ 8516] 2018-03-27 22:33:43 [ 7008] ERROR SysTrayView.cpp (196) Failed to delete tray icon with ID 100 Error: 1460
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  3. #3
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    9,511
    Hey RR_RazGriZ, can you please try these steps and see if they help? If they do not, please create a ticket with MSINFO/DXDIAG and a screenshot of your forwarded ports. Thanks!
     4 people found this helpful
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  4. #4
    you can fix this issue by going into settings, change proxy settings, LAN settings then unchecking use a proxy server for your LAN
     31 people found this helpful
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  5. #5

    A Ubisoft service is currently unavailable !

    Watch this video below ! *FIX* Guaranteed

    https://youtu.be/5VIhgfLvtrQ
     9 people found this helpful
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  6. #6
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Mar 2017
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    Thanks for sharing your fix JACKHAMMER-77
     2 people found this helpful
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  7. #7

    Thank You Very Much.

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  8. #8
    Hi guys.i can connect to uplay.when click on rainbow six.when uplay open in initializing get error uplay service is unavalble
     6 people found this helpful
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  9. #9

    same problem

    i am also facing the same problem
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  10. #10
    UbiGabrinth's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    6,366
    I recommend that you uninstall Uplay and then install the latest version. Please run it as administrator and then verify your game files in Steam / Uplay.
     5 people found this helpful
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