Game wont launch after latest update. | Forums

[psybboollll]

so i got a issue where the game wont launch at all since the latest patch, tried mostly anything i can come up with to get it working.

1.verify file integrity
2. make sure all drivers and windows is up-to-date
3.reboot pc incase issue loading from ram
4.reinstall the redist (directx+vc++)
5. running application and game as admin

so far no difference, i get to little splash screen saying it is syncing save data and then it just vanishes.

any answer would be nice.

[ubi--unicorn]

Hey psybboollll, please try deleting the cache folder located at C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

[psybboollll]

in the process of re-installing the game fully and if that doesnt work ill try the cache clear. i wont know until tomorrow as its a 19h DL for me due to crap net but got annoyed as ive been working on this since last night so had enough of the issue kinda hence the re-install. thanks for the quick respons and as mentioned if full re-install doesnt work imma check cache

[Anubis-iv]

Psy , had the same problem , till the cache clean , it works now

Thank u support

[Kharon71]

[COLOR=#484848 !important]ubisofttofu got the same problem as [/COLOR][COLOR=#484848 !important]psybboollll, following update of the game.
did as you suggested and cleaned the cache but i'm one of the unlucky ones and game still starts but then crashes...
any advice plz[/COLOR]

[samispringsteen]

Before I installed the latest update, I had played this game for over 6 months without any problems. I love this game. After the update, it has been impossible to start this game.

I've been following this thread for a long time and tried to make all the suggestions you came with. Update all drivers (graphics, windows, directx etc), delete the cache folder, started as administrator and now tonight, i chose to uninstall this game for the 2nd time and install on a new hard drive. After 5 hours, I finally had to test if it worked but no. Same **** as usual. Crashes all the time. I'm thinking of buying a console where hopefully similar crap does not happen.

[ubi--unicorn]

If you are still experiencing this after clearing cache, please try uninstalling and reinstalling Uplay.

[SixiNrage]

Hey,

I try to get not emotional, but what is this????

I bought the game 2 days ago via Steam Week-End Sale. I downloaded and installed the small amount of around 60 GB and I was excited to start the first coop-missions with my friends... - After starting the game --> short freeze @ epilepsy-warning and crash to desktop. At this evening I started a 5 hours troubleshooting to fix it. I tried every hint from ubisoft-support-forum, from youtube, from steam-discussions... nothing helped. Till now I have aprrox. 40 min. of game-time at steam - accumulated only with starting and crashing the game. This game is broken - is there a unwritten rule which commit me to do your work - to troubleshoot?

I contacted the support, 1,5 days ago and the only answer is "... high amount of requests..." really? This is your standard-performance? I have a lot of games... lot of good and high performance games. And NO other game makes such problems. I know it's difficult to cover all system combination out there, but you've got MY MONEY for the game. I want the product as every developer is giving to me.

You have my specs via support ticket.... fix it or I want to get my money back.

Here are my troubleshooting actions:

• Deleted Cache folder when steam and uplay are offline (checked via task manager)
• uninstalled and reinstalled uplay
• installed latest nVidia driver
• installed latest Windows 10 update
• installed latest sound card driver
• deactivated anti-virus and firewalls for short testing
• started game via compatibility mode (windows 7 and 8)
• started GRW.exe and rungame.exe via administrator
• deinstalled PhysX and Experience-Driver of GPU driver
• started game with start-condition "-windowed"
• checked VCRedist for latest version
• checked integrity of game data via steam (multiple times)

Do your job please...I'm not your beta-client.

Thanks! ;-)

[psybboollll]

its running fine now after the re-install. took its time due to my net but working and i play to enjoy the gameplay shortly thanks for the quick responses and i hope the game starts working for the others who commented on this post soon.

[MarcodeMar]

deleting the cache folder located at C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

and the game works :-)