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  1. #1

    This promotion is not available in your country due to legal or contractual constrain

    Hi,
    I received my FC5 deluxe edition and tried activating the code I received trough https://coderedeem.ubi.com/site/promotion/59/far-cry-5
    after validating my email it says:
    This promotion is not available in your country due to legal or contractual constrain.

    I am located in the Netherlands, my Xbox is in the Netherlands, my laptop is in the Netherlands and this promotion is available in the Netherlands..

    Can you please help me out?

    Thanks.
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  2. #2
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
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    7,771
    Thank you for reporting this to us.

    Which exact promotion is it and where did you purchase the game from? If it's an imported copy then the code would likely be region locked, which may be the cause of this.
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  3. #3
    Doomsday Prepper pack + Chaos pack. I bought it in the Netherlands and live in the Netherlands as well. But I just found out that my ubi account is set to USA. i'm trying to contact support.
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  4. #4
    Ok after country was set to the correct country, the problem was solved.
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  5. #5
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    I'm glad to hear that, thanks for the update
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