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  1. #1
    DarrenWoodall's Avatar Junior Member
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    Apr 2017
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    Snowshoe-86CF21BA : Your Ethernet cable is not connected or has been disconnected

    Snowshoe-86CF21BA : Your Ethernet cable is not connected or has been disconnected

    Get this error when trying to navigate to the UbiSoft Store or open Far Cry Arcade. Most likely other scenarios too.

    I am connected and playing the game otherwise. All Xbox Live services working.

    I am actually connected by ethernet just to confirm.

    Thanks
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  2. #2
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Aug 2017
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    Hello DarrenWoodall,

    Thank you for reporting this to us.

    The first thing we'd advise with this is power cycling your console, as this may be a caching issue. You can do this by turning the console off, unplugging it, waiting a minute, plugging it back in and turning it on again.

    Thank you
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  3. #3
    DarrenWoodall's Avatar Junior Member
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    Hi. Yes. A hard reset seems to have cleared the issue. Many thanks
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  4. #4
    I am having that same issue with either trying to connect to friends games. Or just start a solo game for my self.

    I have done a hard reset on the xbox, I also reset my modem and router.

    This has happened while I was in party chat so I know I am not losing connection to the Xbox, and the issue was still there,

    after several tries it will connect.
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  5. #5
    I'm also having this issue. Hard reset doesn't work. I unhooked the Xbox from the power supply and was able to log in.

    This is now becoming a regular issue, hopefully a fix is inbound.
     1 people found this helpful
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  6. #6

    Connection Errors - But Everything is Fine

    All I have encountered the same errors
    Using the information in this Ubi Soft FAQ https://support.ubi.com/en-AU/faqs/0...fallback=en_GB

    The "Put your console in a DMZ" Allowed the multiplayer to work. Note:This change is required ONLY to to resolve Multiplayer, for FARCRY5. in My case, Prior to this change all XBOX live Services were ok, multiplayer in other gaves were OK. The UBIsoft Club Application also had error.

    This "FIX" is not a fix. As you can only have ONE console in the DMZ at a time. LOCAL multiplayer is impossible.
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  7. #7

    Snowshoe-86CF21BA

    I am getting this error for the last two nights. CO OP worked fine for days before that. I have tried all steps with no success and every other game in my collection including other Ubisoft games are working fine online. I have a wired connection and 300meg service from my ISP. I never leave my console in instant on mode so its fully shut down every night and clears cache. Any information on this would be great especially if its a server side issue. Again i can play any game online but Far Cry 5. I played co op from launch day until two days ago when this started. Nothing in my setup has changed. Thank you
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  8. #8
    I had this issue too. I fixed it myself by doing the following...


    Click start on the game icon (from the dash). Click manage game. Scroll down to saved data. Click start on reserved space. Click clear reserved space.


    BAM DONE!
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  9. #9

    Nothing here worked at all please help

    Originally Posted by Yelpy Go to original post
    I had this issue too. I fixed it myself by doing the following...


    Click start on the game icon (from the dash). Click manage game. Scroll down to saved data. Click start on reserved space. Click clear reserved space.


    BAM DONE!
    Nothing from any of these suggestions worked I’m on Xbox one on for honor first time playing and can’t join due to this glitch can someone help also got an error code which doesn’t show up to help on anything what do
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  10. #10
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Mar 2017
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    Hey Daltonbooth, this is the Far Cry forums, but if you're experiencing connection issues on For Honor, please see if these steps help.
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