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  1. #11
    Ubi-Rufus's Avatar Ubisoft Support Staff
    Join Date
    Apr 2016
    Posts
    995
    Hi everyone,

    Sorry to hear your games have been crashing!

    Could you first please try disabling any background applications you may have open? Especially anything that's using an Overlay. E.g. Overwolf, Discord etc.

    As some of you have mentioned that the issue started after updating your graphics drivers, it might be worth rolling back to the previous version for testing purposes.
    If reverting to older drivers does work, could you please let us know and if possible provide us with a copy of your system files to our support site?

    Thanks
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  2. #12

    #MeToo

    Same problem exactly as described. Freeze, no sound, music returns briefly then crash to desktop.

    Happens randomly. At least every 45 minutes, sometimes more often.
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  3. #13

    Crashing every 30 min

    Honestly, this is so disappointing to me that I spent $60 dollars just to play for 30 min at a time. This is the LAST time I'll ever buy a Ubisoft game on release, please Ubisoft takecare of your customers. Look into the problem and fix it, and if you tell me that Discord is what can be causing this then your game needs fixing.
     3 people found this helpful
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  4. #14
    None of the suggestion you have mentioned work, I am sure you guys have gotten plenty of reports, please figure out the issue as I cant play longer than 30min and feel like I bought a broken product. STEAM wont give me a refund and the issues is not being resolved. Do you guys have or working on solutions to resolve this?
     2 people found this helpful
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  5. #15
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    If the steps from Rufus didn't help, can you please create a case through the Support Site here

    In this please include a DxDiag and MSINFO, as this will be required to look into this.
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  6. #16

    ввопрос

    Originally Posted by Russian_Pueblo Go to original post
    None of the suggestion you have mentioned work, I am sure you guys have gotten plenty of reports, please figure out the issue as I cant play longer than 30min and feel like I bought a broken product. STEAM wont give me a refund and the issues is not being resolved. Do you guys have or working on solutions to resolve this?
    ПРивет, а у тебя какая видеокарта?У меня такая же проблема, склоняюсь к тому что в видеокарте проблема.
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  7. #17

    seconded

    Originally Posted by H3NT41LuvR Go to original post
    I also have this problem and is exactly how you stated it. I noticed that this started to happened after I downloaded the new G-Force drivers. For one of the crashes I actually got a blue screen. (Stop Code: VIDEO SCHEDULER INTERNAL ERROR.) I don't know what is causeing this problem, tried uninstalling and reinstalling, went to go fix that blue screen error and still crashing on me (without the blue screen sofar.), validating game files, and still no results. All I can say is that before downloading the G-force drivers I was able to play without any problems like this. Hopefully Ubisoft pushes an update to fix this soon! Really want to keep playing.
    now that you mention it this is exactly when I started having problems. I played just fine for two days with the warning to update my drivers, the moment I did...boom I started crashing.
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  8. #18
    I have gtx1060 3 gb...it could be the drivers but Ubisoft needs to work on resolving this, they need to make sure their game is compatible with all hardware.
     1 people found this helpful
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  9. #19
    I just did what you said, how long does it take to get a response to this?
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  10. #20
    I have done EVERYTHING possible, re-installed drivers, updated drivers, re-installed the game on multiple hard drives. At this point PLEASE give me my money back, I cant play your game.
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