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  1. #1

    Unable to launch game [XBOX One]

    Pre-ordered the digital code for the Gold edition on Amazon. Redeemed on the Xbox website on Friday and then preloaded onto Xbox. Gone to start the game at 0130 after the launch at 0000 but still says I am early. Xbox support unable to find issue.
    Anyone else having the same issue?
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  2. #2
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
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    7,771
    Hello NeilOrrell,

    Thank you for reporting this to us.

    Are you still unable to play the game? Did you purchase the key from a different store/region than your own?

    Have you tried any troubleshooting with the Xbox team? For instance power cycling your console? You can do that by turning it off, unplugging it, waiting a minute, plugging it back in and turning it on again.

    Thank you
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  3. #3
    I am having the same problems. Purchased Far Cry 5 Gold Edition and unable to launch the title. Error code 0x803f8001 it says and don’t own it. Have emptied cached have hard reset to no avail.

    Any ideas, never had any issues like this before.

    Many thanks for any assistance.
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  4. #4
    uploaded a video to youtube. see for your self

    https://www.youtube.com/watch?v=YxCmE5W4vHQ
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  5. #5

    Cannot Load the Game

    I can't load the game either. I purchased it from my local Game Stop, put the game in last night to download, and tried to play this morning, but I'm met with a big black screen for hours now. Nothing...................Maybe I should get a refund?
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  6. #6
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Thank you for getting back to us.

    Are you guys using digital/downloaded copies of the game or physical versions?
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  7. #7
    Digital copy contacted Microsoft yesterday. They gave me a refund. Put I lost my preorder bonus.
    As I had order it again. So weird license issue they could not resolve. Great game same about the preorder bonus. Is they any way of getting them?
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