1. #1

    Keyboard and mouse not working, they freeze


    I just bought the game and I started to play and I have a big issue that not allows me to play at all, the problem is that when I am moving the character and I am using the keyboard and the mouse at the same time (how is normal) I mean when I have for example the key W press for walk forward and then I move the mouse for moving the camera the game just collapse and I lose completely the control of my character and start to move without pressing anything.

    I have the Assassin's Creed Odyssey and It works perfectly with no problems at all, so I can not find the issue.

    Also, I have a laptop where I can play the game perfectly, so the problem is only with my desktop.

    My Desktop specifications are:

    i5 8400
    RTX 2070 SUPER
    16GB Ram

    The peripheral that I use are:

    Keyboard Corsair K63
    Mouse M65 RGB Elite

    At the moment what I tried to do is:

    I have all drivers updated, I tried uninstalling and installing again the software iCue (Corsair software)
    I tried uninstalling and installing the game, I tried to verify the files.
    I tried changing from full screen to borderless.
    I tried activating and deactivating the VSync.
    I tried to find the same problem using Google, but there are some cases that they had problems because Discord(Overlay), but I am not using discord.

    I can not open a support case,
    Could someone help me with this problem?
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  2. #2
    Ubi-Spud's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Hey LebcUK,

    Thanks for getting in touch! I'm sorry that your keyboard and mouse aren't responding correctly in the game. Can you please perform a clean boot and test again. If the issue persists, would you be able to test the game using a different keyboard and mouse?
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  3. #3


    Hi, I already got in contact with someone by chat, and told me exactly what you said, I think I found the issue, When I run the game in clean boot and then try to find the third party software doing the problem, I found that iCue(corsair software) is the problem, but once I uninstall the software the game start to run nice, or is what I though because in some cases when I am in a big city, the game sometimes have the same input lag again.. bit is not that dramatically as before, so I do not know if maybe there is another third part software doing more problem.
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