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  1. #1

    Dont have the pre-order or deluxe items

    I pre-ordered the deluxe version on the 25th/3 and neither of the items have been added to my inventory whilst my friends have them in theirs.
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  2. #2
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Aug 2017
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    Hello MealsONwheels17,

    Thank you for reporting this to us.

    The first thing we'd advise is closing the game and restarting Uplay. I can see the items on your account so they should be applied to your game.

    Thank you
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  3. #3
    Unfortunately that has not worked, i have tried restarting uplay and the items are still not appearing in game.
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  4. #4
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
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    Aug 2017
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    In that case could you please speak with the Support Team through the site here?

    They should be able to look into this for you and provide you with assistance.

    Thank you
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  5. #5
    Same problem for me and many others I see on various forums ... we should not have to be typing out multiple pages of support data as it is obviously a bug in your system ... Please just fix it !
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  6. #6
    It's a widely known issue now. No Pre-Order / Deluxe Edition items to be seen in the game. Many threads here and on reddit.
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  7. #7
    Same problem for me.

    I also don't have the Far Cry Primal outfit unlocked even though I own the game and have it installed.
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  8. #8
    Will someone from Ubi fix this please ? Multiple threads indicates it is very widespread issue and clearing cache, logging out in out in out in etc. does not fix it.
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  9. #9
    Finally I found the Deluxe items thanks to another post in this forum. To find your items, liberate the Johnson Lookout Tower in the first island and walk to the nearby General Store. Goto the weapon section and you would see the Deluxe Edition items. Still unable to find Doomsday Prepper Pack and Day 1 Sniper Rifle.
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