Member
It tries to start and I get the brief splash screen, but then it just stops.
I tried playing the game through both Steam and Uplay with the same results.
Please assist. Thanks.
Junior Member
3 of us are having the same issue. one of us is on no issues.
Anyone have a idea??
Junior Member
All of my friends and myself, any of us with windows 10 are having the problem but those without are not.
Senior Member
A fix was recently applied to Uplay PC in order to resolve this issue, but If you are still having this crashing issue, please delete the entire cache folder in Uplay C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache.
If this however hasn't resolved the issue, please apply the following steps:
1. Restart PC: If you rarely turn off the PC, it is also likely that Uplay PC is constantly left open. Restarting the PC will force the program to be closed and when the PC boots up it should automatically grab the necessary updates.
2. Start on Admin Mode: If restarting the PC did not work, close down the application and right-click on its shortcut. Then, select "Run as Administrator". If you are presented with any dialog boxes about security, please allow the changes to be made.
3. Reinstall Uplay PC: If all else fails, reinstall Uplay PC by re-downloading it from https://uplay.ubi.com/
*Before removing the program make sure to backup your save folder*
If it continues to persist after these steps, contact our technical support team on our support site as they would be more suited to assist you than myself over the forums.
Please provide a DXDIAG and MSINFO report with the case so that the team can investigate.
You can find instructions on how to create these files and attach them to this ticket in the links below:
DXDIAG: https://support.ubi.com/en-gb/faqs/0...ag-to-Support/
MSINFO: https://support.ubi.com/en-gb/faqs/0...rt-to-Support/
Thanks
Junior Member
Uninstalling and reinstalling UPLAY has helped me. Big THX!
Member
Deleting the cache folder did the trick. Thank you.
