Member
I can relate to your frustration. SA needs to catch a wake up!My area in South Africa has poor broadband infrastructure. I have a 4 Mbps ADSL line (more like +-3 Mbps) and it is capped. I bought both Rainbow Six Siege and Wildlands (Uplay) versions. The Rainbow Six Siege updates are even bigger and I stopped playing that game so will leave this out the post. A few days back, I, on Uplay, had a over 14 GB update, and my steam friends had a 4 GB update, then, two days after that , the steam guys had a 145 Mb update and me, on Uplay, had a 11.85 GB update. I am on a capped account so every time the updates are this big, I have to buy data, and, I can't play for one maybe two nights. I fully understand you want new players to be able to just download one update, and not every person is in my bandwidth situation, but I am sure there are more people in a similar situation to me. It really makes it difficult to support you guys.
Hell, the Xbox One X is not even available in SA only because the government did not issue some certificate to Microsoft or some ****? And because of this, the suppliers can't give any estimated date of when it will become available.
Community Manager
Hello yolfan, thanks for the post. While I understand that is can be frustrating to download games or updates with a not so ideal connection, the 145mb vs 12gb download you mention is not possible. There must be some sort of mistake with those numbers or something went wrong when downloading. It is not possible that two updates of the same content would differ so much in file size.
I would recommend verifying your game files just to make sure everything is looking good. You can find info on how to do this here:
https://support.ubi.com/en-US/Faqs/0...-Game-in-Uplay
If you do experience any issues please contact our support team and they should be able to investigate.
Also, I see you are quite new to the forums. Welcome! I hope you stick around.
Edit: Just to be clear, when I say it's not possible that would be for a large update such as a title update. You may see small differences across platforms but not such a significant difference. It does seem like there may be a different issue happening here.
Junior Member
@GiveMeTactical
Thanks for your feedbackl. I figured not to take him serious for he was defending "something" but I am still of the opinion he did not understand what happened.
@ccBotes
I was wondering why I have not seen the Xbox One X on our shores, now I know. Makes me angry just knowing stuff we want and the rest of the world is embracing lies in the hands of people who are not competent to handle it. So many things are frustrating here and something like sh#t broadband infrastructure is something we have no control over and there are no quick fixes.
@Ubi-P4in
I will definitely do the verification as you recommended and see for future updates. I can assure though that the moment I saw I had to do another 11.85 GB download , I hopped online and did find other users complaining about the same. I could not join my Steam version friends that night, for they had 145 MB update and I had to sit out. After the update, certain users experienced crashes and they released a hot-fix two days later. The Steam hot-fix was the 145 MB download. UPlay was 11.85 GB
I can confirm that after I downloaded the 14 GB update, I could play with them 1 night, and the very next day I could not and had to download the 11.85 GB hot-fix.
I in no way want it to be a negative 'vibe' for the work you guys put into Wildlands Ghost War is amazing and we can't thank you enough for adding new operators/maps and modes. Only the cumulative updates are sometimes bitter pills to swallow. My one Rainbow Six Siege update was over 40 GB which has me downloading for a few days straight.
Kind Regards
Junior Member
Senior Member
one of the things i came across explained that apparently certain platforms dont so much as patch the existing files, as basically delete then and re-download all the files with the newer version.
Its actually the only thing I've seen that explains why the game is not 250Gb on my system by now despite downloading "patches" in the 12-20Gb size, in some cases several times..
Banned
I get your limited bandwidth frustration, been there myself. What I don't get is your assumption buying Ubi games on Steam instead of Uplay will make any difference. If you meant buying games OTHER than Ubi games on Steam, you probably should have clarified that just to be clear.
Regardless where a Ubi game is bought though, it will always launch and update Uplay.
Senior Member
iirc... the 145mb hotfix was universal across all platforms (tho delayed by a weekend when deployed to the consoles) and it was a quick fix to an issue known before launch, as to 14gb being compressed to 145mb... someone fed you a line of bull! not even in commercial compression software can i achieve that compression ratio....at best 75% assuming its a ton of microsoft office garbage which this game certainly is not!
as to your complaint about the patches.. i have aired the same gripe since launch, from punching holes in walls for new cabling, new router, new modem, ... ive pulled my hair out trying to optimize things to reduce my updates from 1/2 a day down to 20mins... in your case, your ISP simply cant provide the speed necessary to support your need... which hugely sucks! regardless of platform, im with ya on the whole gripe about the gigantic size of updates!!! my understanding is that the way STEAM updates are compiled, their updates are substantially smaller... but delayed as a result of the repacking.. but in your case clearly that has become a necessity. i dont blame ubi... this was a new approach to the GR franchise..... parts definitely felt rushed/unpolished, theyve worked to fix what they can.. but clearly some foundational issues were insane! i surely dont blame you or your ISP... crap happens and you have to play the cards you are dealt... i hate that youve had this issue.. i greatly share your gripes, i hope ubi takes this under great consideration with their next installment!
Senior Member
This is a valid complaint.
Even if you have an excellent connection, downloading 10 GB+ updates for every patch is a little too much. I think it's a technical limitation on the platform side and don't see this being addressed any time soon. Hopefully in the sequel, this could fixed.
Senior Member
Senior Member
