1. #1

    error UYUNI 00E01

    Hello community, I would like you to help me or take your doubt, two days ago when I entered the game I obtained 7500 prestige and I am very happy because I love wildlands. but in the store when wanting to buy the contents that with prestige points say "free", the error appears "Ubisoft Service are not available at this time. Would you like to try again?

    Uyuni-00E01 "

    I don't know what the error is about, I already did the suggested steps to resolve connectivity problems but it didn't work.
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  2. #2
    Ubi-Spud's Avatar Ubisoft Support Staff
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    Hi googlerax, welcome to the forums!

    I'm sorry that you're having this issue. Can you specify what you have tried so far? Could you also post a screenshot of the error?
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  3. #3
    Hello, thanks for the prompt response, sorry for my bad English, I am using a translator. I am going to try to upload screenshots, I notice that they are in Spanish because I am from LATAM, and I tried to raise the problem in the Spanish forum but there is nobody there.

    https://ibb.co/WtDfyyc
    https://ibb.co/bRr6F3T
    https://ibb.co/ScbbpcP
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  4. #4
    Ubi-Orion's Avatar Ubisoft Support Staff
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    Originally Posted by googlerax Go to original post
    Hello, thanks for the prompt response, sorry for my bad English, I am using a translator. I am going to try to upload screenshots, I notice that they are in Spanish because I am from LATAM, and I tried to raise the problem in the Spanish forum but there is nobody there.

    https://ibb.co/WtDfyyc
    https://ibb.co/bRr6F3T
    https://ibb.co/ScbbpcP
    Thanks for providing this for us.

    If I can ask you to submit a support case to our support team here so we can investigate this further for you, please attach those screenshots and mention that you've performed all connectivity troubleshooting. We do have Spanish support available so if you're more comfortable in speaking Spanish we can certainly do that.

    Just in case also I'd recommend verifying your installation if you haven't already done so.
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  5. #5

    Same issue

    I'm interested in a sniper rifle M110 available for free in the store, but when I try to get it the same error code appears. I'm playing the game in a PS4 .
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  6. #6
    UBI-Froggard's Avatar Ubisoft Support Staff EMEA
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    Originally Posted by LeonardoLael Go to original post
    I'm interested in a sniper rifle M110 available for free in the store, but when I try to get it the same error code appears. I'm playing the game in a PS4 .
    Hey,

    I've unlocked this manually on your account for you so you should be able to access it from your inventory now.
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  7. #7

    Error code uyni00E01

    I‘M interested in the unidad vehicles available for free in the shop, but when i try to get it the error code uyni00E01 appears. I‘M playing the game on the ps4.
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  8. #8
    Ubi-Milky's Avatar Ubisoft Support Staff
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    Jun 2020
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    @skelet1979 and @LeonardoLael

    Thanks for getting in touch with us!

    A known fix to this specific issue is to restart your PS4, the game should update and you should be able to purchase/obtain the items in the shop.

    Let me know if this solves the issue for you both.
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  9. #9
    I restarted my ps4 but when i try to buy something the same code uyni00E01 appears.
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  10. #10
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Jun 2020
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    Hello there skelet1979!

    Thanks for trying that for us. I'm sorry to hear that the error is still occurring.

    Are you able to try accessing from a different locations or IP address? For instance if you have a Mobile phone with Mobile internet, can you try setting up a Wifi Hotspot connecting your PS4 to it and trying to connect from there? This will help us to test if there may be something blocking your connection to our services.
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