1. #1

    Ubi account cannot upload the avatar.

    I have this question for couple of weeks, when I upload the avatar, it always tell me that "Your file failed to upload. Please try again"
    I've made it before but my avatar disappear for nothing.
    I sincerely hope you can solve my problem. Thanks.
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Hey Bayoscar_1S, you have been banned from the avatar system so you will not be able to change it.
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  3. #3

    Can you help me remove this ban?

    Hello ubisofttofu,

    I have two objections honestly, and hope you can consider this.

    First, your warning mail was filtered to spam, So I don't even know what happen throughout this case.
    That is not my fault, because I don't write or incite or approve my spam system to reject ubi's email.

    Second, I read your terms of use and the section "liable to incite hatred," or "in any other way unacceptable;" I might violate but this part is too vague, I am not
    sure that my avatar could break that terms if I got no any tip or warning. Besides, I use the same avatar for my origin account that make me misunderstand that for EA, this avatar is ok, for ubi, it might be the same.

    And that is why I upload the same pic even if ubi give me another opportunity. I don't even know what happen to my avatar until you told me in forum.

    So I sincerely hope you can remove this ban. I am of course not insist in upload any avatar that would lead negative effects to ubi.
    As the big fan of ubi, I sincerely would like to play ubi's game throughout my life. But this limitation of my account make me lose a lot of fun during my playing. And I will definitely not use this kind of avatar because I have fully understood the boundary of your terms of use.

    Hope you can reconsider my situation and remove this ban.


    A big fan of ubi.
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