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Junior Member
Can’t fuse parts or complete missions
I’m playing on an iPhone 6, running iOS 11. I have missions open to upgrade my tango and jackal and cannot complete them. It will not allow me to fuse parts. I’ve tried all remedies and emailed support only to be told they’d pass it on to the development team. My support ticket number is 05935180.
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Junior Member
Still no help
I received an email from customer support saying my ticket had been automatically closed because they hadn’t heard from me. I’m the one who’s been waiting for a response. My issues still aren’t fixed and I’ve received no help.
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Junior Member
Awesome customer support. Only, not really.
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Community Manager
@ PRIME_KAL_EL – Sorry about this. Could you please share your Ticket Number with us? Also, please PM me screenshots of the issue if possible.
We’ll get in touch with the Support team to escalate this issue.
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Community Manager
@ PRIME_KAL_EL – Sorry about this. Could you please share your Ticket Number with us? Also, please PM me screenshots of the issue if possible.
We’ll get in touch with the Support team to escalate this issue.
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Junior Member
Can’t fuse parts or upgrade bikes
Original support ticket number is 05935180.
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Junior Member
No response to my post or to the message I sent. Customer support stinks.
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Junior Member
Thanks for providing zero help. I don’t plan on purchasing any more Ubisoft products if this is the quality of customer service.
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Junior Member
Ok
I don’t think I can fuse either. What’s the deal?
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Junior Member
I have no idea. Customer support and the forums have provided zero help.
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Junior Member
Almost 6 months later, and still no help with this issue. I even deleted and started a new game. Everything worked fine until it asked me to link to Ubisoft. Then I could only choose to sync the previous, glitched save. I still can’t fuse, upgrade bikes, or progress. The doghouse won’t even work. Your customer service and support team are garbage. Maybe I should spend actual money on the game to get help. That seems to be the only way to get a response. With all the complaints, I think a class action lawsuit should be filed. Especially with all the people that I’ve seen reporting issues with purchases.