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  1. #1

    GRW Not starting after splash screen

    Hi,

    Since this afternoon, every time i try to start my GRW it loads the first splash screen then does nothing for 2-3 seconds, a second splash screen appears for half a second and then the Play button in UPlay become available again.

    I keep getting this crap in the laucher_log.txt:

    [16316] 2018-02-18 20:16:10 [13532] INFO UplayGameConnectionHandler.cpp (572) Game with process id 15872 connected.
    [16316] 2018-02-18 20:16:10 [13532] INFO UplayGameConnectionHandler.cpp (582) Game with process id 15872 has been started with product id 1771.
    [16316] 2018-02-18 20:16:10 [13532] INFO UplayGameConnectionHandler.cpp (383) Game with process id 15872 disconnected.
    [16316] 2018-02-18 20:18:08 [13532] INFO GameStartPipe.cpp (79) Accepted connection.
    [16316] 2018-02-18 20:18:08 [13532] INFO GameStartPipe.cpp (80) Starting game session.
    [16316] 2018-02-18 20:18:12 [13532] INFO UplayGameConnectionHandler.cpp (572) Game with process id 3968 connected.
    [16316] 2018-02-18 20:18:12 [13532] INFO UplayGameConnectionHandler.cpp (582) Game with process id 3968 has been started with product id 1771.
    [16316] 2018-02-18 20:18:12 [13532] INFO UplayGameConnectionHandler.cpp (383) Game with process id 3968 disconnected.
    [16316] 2018-02-18 20:19:32 [13532] INFO GameStartPipe.cpp (79) Accepted connection.
    [16316] 2018-02-18 20:19:32 [13532] INFO GameStartPipe.cpp (80) Starting game session.
    [16316] 2018-02-18 20:19:36 [13532] INFO UplayGameConnectionHandler.cpp (572) Game with process id 10320 connected.
    [16316] 2018-02-18 20:19:36 [13532] INFO UplayGameConnectionHandler.cpp (582) Game with process id 10320 has been started with product id 1771.
    [16316] 2018-02-18 20:19:36 [13532] INFO UplayGameConnectionHandler.cpp (383) Game with process id 10320 disconnected.
    [16316] 2018-02-18 20:19:44 [ 3184] ERROR JobHttp.cpp (166) Http status code is 503 for url https://public-ubiservices.ubi.com/v...ad&platform=PC.
    [16316] 2018-02-18 20:19:44 [ 3184] ERROR UbiServicesClubUtils.h (319) Document has parse errors. Error : Invalid value.. Offset : 0.
    Document : <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN""http://www.w3.org/TR/html4/strict.dtd">

    <HTML><HEAD><TITLE>Service Unavailable</TITLE>

    <META HTTP-EQUIV="Content-Type" Content="text/html; charset=us-ascii"></HEAD>

    <BODY><h2>Service Unavailable</h2>

    <hr><p>HTTP Error 503. The service is unavailable.</p>

    </BODY></HTML>

    -----------------------------------------------------------------------------------

    [16316] 2018-02-18 20:25:29 [13532] INFO GameStartPipe.cpp (79) Accepted connection.
    [16316] 2018-02-18 20:25:29 [13532] INFO GameStartPipe.cpp (80) Starting game session.
    [16316] 2018-02-18 20:25:32 [13532] INFO UplayGameConnectionHandler.cpp (572) Game with process id 1132 connected.
    [16316] 2018-02-18 20:25:32 [13532] INFO UplayGameConnectionHandler.cpp (582) Game with process id 1132 has been started with product id 1771.
    [16316] 2018-02-18 20:25:32 [13532] INFO UplayGameConnectionHandler.cpp (383) Game with process id 1132 disconnected.
    [16316] 2018-02-18 20:26:09 [ 3184] ERROR JobHttp.cpp (166) Http status code is 503 for url https://msr-api-ubiservices.ubi.com/...4-c1b35ee0ddad.
    [16316] 2018-02-18 20:26:09 [ 3184] ERROR UbiServicesClubUtils.h (319) Document has parse errors. Error : Invalid value.. Offset : 0.
    Document : The service is unavailable.

    -----------------------------------------------------------------------------------

    I am really pissed because 2 of my friend are playing it without any problems, but i am kept away..does anyone know what the hell is happening? I know what a 503 is but why all of a sudden and why only for me?
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  2. #2
    Now i no longer get an error, just this crap:

    [ 6956] 2018-02-19 14:01:30 [ 4536] INFO GameStartPipe.cpp (79) Accepted connection.
    [ 6956] 2018-02-19 14:01:30 [ 4536] INFO GameStartPipe.cpp (80) Starting game session.
    [ 6956] 2018-02-19 14:01:36 [ 4536] INFO UplayGameConnectionHandler.cpp (572) Game with process id 7308 connected.
    [ 6956] 2018-02-19 14:01:36 [ 4536] INFO UplayGameConnectionHandler.cpp (582) Game with process id 7308 has been started with product id 1771.
    [ 6956] 2018-02-19 14:01:37 [ 4536] INFO UplayGameConnectionHandler.cpp (383) Game with process id 7308 disconnected.


    [ 6956] 2018-02-19 14:09:25 [ 4536] INFO GameStartPipe.cpp (79) Accepted connection.
    [ 6956] 2018-02-19 14:09:25 [ 4536] INFO GameStartPipe.cpp (80) Starting game session.
    [ 6956] 2018-02-19 14:09:29 [ 4536] INFO UplayGameConnectionHandler.cpp (572) Game with process id 10908 connected.
    [ 6956] 2018-02-19 14:09:29 [ 4536] INFO UplayGameConnectionHandler.cpp (582) Game with process id 10908 has been started with product id 1771.
    [ 6956] 2018-02-19 14:09:30 [ 4536] INFO UplayGameConnectionHandler.cpp (383) Game with process id 10908 disconnected.
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  3. #3

    [solved]

    Solution:

    Latest (and mentioned) version of trainer will create EACGuard.sys file in C:\Users\[your profile]\Cheathappens\Work (windows 10) which blocking normal function of EAC service.

    Use Malwarebytes rootkit remover and it will fix it for you
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  4. #4
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    7,279
    Glad to hear you managed to resolve this.
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  5. #5

    I have this problem too

    Hello! Today my game also stopped running. Symptoms exactly the same. i use Malwarebytes rootkit remover, and he dont see any problems...
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