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  1. #1

    Game won't run

    Far Cry 1, 2 and 3 work fine, 4 won't. Checked cache, run as admin, set compatibility, game starts and runs 2 intro video graphics then hangs and PC needs to be turned off. PC is windows 10 and up to spec
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  2. #2
    Ubi-Pickles's Avatar Ubisoft Support Staff NCSA
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    Please make sure your PC meets the requirements listed here. If they do, give these troubleshooting steps a try.
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  3. #3
    My computer meets the requirements. FarCry3 used to work fine. It only doesn't now since I began doing the things support said I should!

    I have been emailing Ubisoft support for some time now. I get a different person each time I add to the ticket. Each time that new person asks me to do the same as the last one did. Despite me pointing this out they continue to ask me to do what I already did, then send it dxdiag etc that I already sent in twice.

    It's safe to assume 2 possible things. Ubisoft support online is spectacularly useless. Or, they are deliberately appearing to be stupid in order that they don't have to help me.

    I would not simply like my money back I've spent enough time on this rubbish.
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  4. #4
    WID992007's Avatar Senior Member
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    Sep 2007
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    what CPU do you have ?
    what Video card do you OWN ?
    do you have other things loading up when you boot your PC ?

    several backround applications that auto load with Windows may be your issue .. have you tried the troubleshooting step of shutting them all off via MS config ?

    as noted by ubi pickles https://support.ubi.com/en-US/faqs/0...roubleshooting

    remember dumb crap like overwatch or other programs like Discord may be your issue

    BACKROUND APPLICATIONS may also cause the game to not launch properly and you may need Exit out of them, or reconfigure them to work properly with Far Cry 4 known apps that can cause this are


    A. EVGA PRECISION
    B. MSI AFTERBURNER
    C. Riva Tuner Statistics Server
    D. DXtory
    E. Motionin Joy
    F. Anti Virus or Firewall software (AVG , comodo,bullguard, ect < --- check your settings
    G. MSI True Color
    H. Evolve gameing client
    I. AMD Raptr \ AMD Gaming Evolved
    J. TeamVeiwer
    K. Overwolf
    L. Nvidia Geforce Experience Shadow Play
    M. ADGUARD

    dunno what to say man the game run fine here since it shipped on Nov 18th 2014 ...and since then i have built 5 different systems , it even ran on my old Dell dimension e 520 the day it shipped as well as my old Lenovo G505 S laptop

    os's used Win 7 ultimate win 7 pro win 8 win 8.1 and win 10 home and Pro
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  5. #5
    Hi, I don't run anything like that at all. This is now a clean win 10 install.
    The only games I really play are half life and farcry and I run them all through steam with a clean start (nothing, not even my netmeter running)
    Ubisoft support have asked me 3 times to check the same drivers, they're so infuriating cos they ask same questions over and over.
    Thing is with brand new drivers for the video they won't even play. With drivers from last summer they play.
    I've got FC3 playing again perfectly, but with FC4 there's no sound after the game proper starts. That's my only issue now.
    Each time Ubisoft support replies it's a new person, and they say *check your drivers and send us your dxdiag* I've done this 3 times now lol It's like they can't come up with anything new
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  6. #6
    WID992007's Avatar Senior Member
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    Sep 2007
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    dude what sound chip are you using

    have ya checked in play back devices and disable all the AMD or Nvidia ones to make sure the game is set to stereo not 7.1 ..5.1 may not be supported by your sound chip if you have dolby digital on .. and you may need new sound drivers ..

    i dont own your PC so i dunno

    i set mine with a bit rate of 24 bit @ 48000 hz Studio Quality < thats what i use for my ASUS strix Z 270 H motherboard onboard sound ..but i have a high end sound chip on my motherboard

    try setting that to 16 bit 44100 HZ

    so yea Ubi is correct it all co0mes down to drivers and how you set them

    if your using dac or a head set refer to what the headset needs .. yea with some headsets you need to go into their software to edit your play back configuration to use stereo or even 5.1 support sound .. no i do not think 7.1 works on all systems without proper drivers

    an i know with razrs ones yea you have to add the game to edit your sound settings .. you have to manually add the game to the Kraken software and make sure a single box = ticked so the game is enabled to use that head set ..IN ITS DRIVERS

    so yea its all up to your Drivers for the hardware you use ubisoft is correct on that
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  7. #7
    Same drivers as work perfectly for FC3.
    Thing is when I first start FC4, everything including sound works perfectly until I get to start the game proper after leaving the mansion. That's when it goes dead.
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  8. #8
    WID992007's Avatar Senior Member
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    Sep 2007
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    dude you provided ZERO system info for anyone to go on

    If you continue to have issues PLEASE
    open a support ticket or contact Ubi support for your region
    you can find phone number\ support options \ and support hours information @ https://support.ubi.com/en-GB/Contact#en-gb
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  9. #9
    I have no idea what info you need!
    I've been on with Ubi support for 2 weeks. Each time a different person, asking same thing 3 times in a row.
    They're useless.
    Sod it I'll get a refund,
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  10. #10
    UbiMorning's Avatar Community Representative
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    Sep 2017
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    Hey boristhemoggyr. I was able to find your support ticket. Your GPU does not meet the minimum requirements for FC4. Since you purchased the game through Steam, you have to contact Steam support for a refund. We apologize for the inconvenience.
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