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  1. #1

    Anyone still missing a community challenge reward?

    During the time Sobek was here last week I claimed the community challenge reward and didn't recieve it, i tried reloading, fast traveling from the new area to egypt and back.I made a support ticket with ubisoft, they said they would get back to me in a few days and it's been a week, nothing yet.Has anyone had this issue and gotten it resolved quickly and or at all?
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  2. #2
    Carch's Avatar Senior Member
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    I'm missing the last 2. Ubi support has not gotten back to me for weeks.

    Correction: they got back to me today. They asked for a screenshot of my missing items. (?!)

    Now I'm wondering how they expect me to take a screenshot of items I never received.
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  3. #3
    Originally Posted by Carch Go to original post
    I'm missing the last 2. Ubi support has not gotten back to me for weeks.

    Correction: they got back to me today. They asked for a screenshot of my missing items. (?!)

    Now I'm wondering how they expect me to take a screenshot of items I never received.
    They told me to do the same, just take a pic of the weapon section where your weapons should be but aren't, like you said you missed the sunslayer sword and the jackal scepter, take a screenshot of those weapon inventories, since that's where the weapons should be.
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  4. #4
    Same here... waiting since weeks.
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  5. #5
    Are you guys able to live chat or phone a number in your region? That’s how I was able to push things along, took about 10 days, but it was resolved in the end.
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  6. #6
    Originally Posted by IIxASSASSINxII Go to original post
    Are you guys able to live chat or phone a number in your region? That’s how I was able to push things along, took about 10 days, but it was resolved in the end.
    I live chatted with multiple agents and it's been 8 days, which would you say gets the issue resolved faster? Phone or live chat?
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  7. #7
    Originally Posted by bionico16 Go to original post
    I live chatted with multiple agents and it's been 8 days, which would you say gets the issue resolved faster? Phone or live chat?
    Honestly, both.

    I had to chat and call everyday for 10 days to finally get the reward I was owed. I chatted with a guy named Andrew on live chat on the 10th day and he was able to get one of the devs to look at my account and it was fixed within 6 hours of that message. The rest is history.
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  8. #8
    Originally Posted by IIxASSASSINxII Go to original post
    Honestly, both.

    I had to chat and call everyday for 10 days to finally get the reward I was owed. I chatted with a guy named Andrew on live chat on the 10th day and he was able to get one of the devs to look at my account and it was fixed within 6 hours of that message. The rest is history.
    Are you in North America? I am and i just tried to look for a phone number but apparently they only offer Live chat in my region.....
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  9. #9
    Odd. I managed to get my 2nd Golden Anubis item as soon as I loaded up the game, on the DLC region.
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  10. #10
    Originally Posted by sporeboy100 Go to original post
    Odd. I managed to get my 2nd Golden Anubis item as soon as I loaded up the game, on the DLC region.
    Good for you?
     1 people found this helpful
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