Support section needs AFK in players report | Forums

[GryphonMainYT]

Its extremely dumb how it takes a month or so for support to respond in a AFK ticket. Then they respond with the following


Which then they need to forward it to the right Department in dealing with AFKs. which again will take another month.

This is extremely pointless and dumb. at the moment we can only report for Harassment or Cheats, but there is no section for report in AFK

Why can't we just report it straight to the right people? and dayum why are the tickets getting so long to get responded? by that time those AFKs would have already farmed way enough exp and steel


For Honor near launch release the respond to AFks report were fast and strong. People who kept afk were caught very easily and now there seems to be extremely lenient towards AFK players. Why is this?

[GryphonMainYT]

Nice my prayers has been answered from stream. glad there will be an afk section for report. im so sick of them

hopefully its Support section too. if its in game its pointless since in game reports never does anything. What needs changes are Ticket Reports

[FredEx919]

Yea we're making some pretty big changes in the department of AFK. Everything from the reporting to detection. Hopefully this will all help to cut down on the problem. As far as support, i'm surprised it took that amount of time for a response. These are typically pretty fast, but it's all dependent on what's going on. They're supporting all of Ubisoft titles and so when new releases, patches, updates, etc are happening volumes can spike up pretty high. Based on the time of the case, I'm willing to bet there was some delay do to the holiday season on this one.

[GryphonMainYT]

Yea we're making some pretty big changes in the department of AFK. Everything from the reporting to detection. Hopefully this will all help to cut down on the problem. As far as support, i'm surprised it took that amount of time for a response. These are typically pretty fast, but it's all dependent on what's going on. They're supporting all of Ubisoft titles and so when new releases, patches, updates, etc are happening volumes can spike up pretty high. Based on the time of the case, I'm willing to bet there was some delay do to the holiday season on this one.

Thanks for the response Fred, I really hope something is done with AFKs. and can't wait for them. From what i saw from stream it seems there will be report for afk in game only. but no option exist for tickets which is sad in my opinion. I have reported countless people so far and all of them takes a month or so for tickets. Which is quite bad for reporting AFKs.

I really think we should have the ability to make a ticket and report it to the right guys. Not having to Forward it from a department onto another for AFK.. Since the department we can report now are Cheating and Harassment, which both are not subjects to AFK.