Asset download failed | Forums

[f1sh_one]

Quite often I get “Connection error” when trying to load the game. The notice also says “Asset download failed”.

I can’t do anything with it, yesterday I couldn’t load the game for the whole day. Sometimes I get into the game without any problems.

Please let me know how I can get rid of this problem.

P.S. I’m using iPhone 5SE and have more than 20 Gb free space on my phone, a very good Wi-Fi speed, and LTE mobile internet, switching between them doesn’t help.

[f1sh_one]

Seriously, some feedback would be nice. I’ve spent some money for in-game cash and can’t even play the damn game.

[UbiDomZ]

Sorry to hear that you're experiencing issues, f1sh_one! Could you send me with your in-game name so I can look into this?

[f1sh_one]

Sorry to hear that you're experiencing issues, f1sh_one! Could you send me with your in-game name so I can look into this?

It is f1sh_one

I was able to log in today, but can’t log in again :-( this is quite frustrating

[UbiDomZ]

Sorry you're still having trouble, f1sh_one! This usually occurs when there is an error or loss in connection while attempting to download assets. Could you try refreshing your connection? This can be done by putting your device into airplane mode and then back out. Please let me know if that helps.

[gonnarape]

it doesnt help at all. give some adequate advice

[UbiDomZ]

If you've already tried uninstalling and reinstalling your game, in addition to the troubleshooting suggestions above, please contact Ubisoft customer support for further assistance! They can be reached here: https://support.ubi.com