Hi there,
Have you tried any of the steps here: https://support.ubi.com/en-US/faqs/0...oubleshooting/
Hopefully some of these can resolve your issue.
- Cheers
I hope so too.
If this does not work, can you please send your dxdiag and msinfo to our support team: https://support.ubi.com/en-GB/faqs/0...ag-and-Msinfo/
We will be able to help you further.
- Cheers