1. #1
    justinman114's Avatar Senior Member
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    Screen resolution problems

    Hey, some of us seem to be having resolution issues out of nowhere. When I loaded up my game this morning, it was fine, and an hour later I loaded it up, and everything was all tiny like the resolution was changed (it wasn't). I tried changing phone resolution and it made everything HUGE! What is the deal? Can we get some info on this?

    @CaptainWeelie

    Thanks!
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  2. #2
    I have the same issue, but in reverse. Game starts so zoomed in I can only see part of the screen. Yesterday it resolved itself after a reboot of my phone, but that didn't help today...
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  3. #3
    CaptainWeelie's Avatar Community Manager
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    Hi justinman114, the easiest workaround for this would be to either –

    -Switch off the “Full Screen” option from the Native Game mode
    -or play the game on less than or equal to 1480 x 720 (HD+) screen resolution

    Let me know if this helps.
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  4. #4
    CaptainWeelie's Avatar Community Manager
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    Hi justinman114, the easiest workaround for this would be to either –

    -Switch off the “Full Screen” option from the Native Game mode
    -or play the game on less than or equal to 1480 x 720 (HD+) screen resolution

    Let me know if this helps.
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  5. #5
    This bug was the final nail in the coffin for me. I missed leg 2 because of it, and at this rate will miss the whole event. How is the bug STILL present a week later? What other successful development teams let a bug like this fester for a week? If this was the first offense I'd be able to look past it, but it's a running joke in the community how terrible the bugs and lack of support are. I'd be embarrassed if I had my name associated with this game.

    This is so frustrating for me because of how much I want to love this game. The physics, the gameplay, the art, everything is leagues ahead of any other mobile game out, but coupled with the insane negligence of the support team it's just garbage. A diamond covered in think dense layers of garbage. A worse game with better support is more enjoyable than dealing with this nonsense all the time.
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  6. #6
    justinman114's Avatar Senior Member
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    This is a bug that needs to be fixed.

    1. It didn't used to be like this, I have been playing in Full HD since I got this phone, it just magically started doing this a couple weeks ago.

    2. Using lower resolution is lame, for obvious reasons.

    3. Using full screen is even worse, it stretches everything to the wrong aspect ratio.

    Please fix! <3
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  7. #7
    CaptainWeelie's Avatar Community Manager
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    Hi justinman114! Is the game working fine for you now?

    If not, you could follow the below mentioned steps -

    1) Open the ‘Game Launcher’ App
    2) Go to the Game Mode settings and disable the full screen option
    3) Keep the device resolution at HD+ (1480x720)
    4) Launch the game from the ‘Game Launcher’ app

    We are working on a permanent fix for this issue and will release it in a future update.

    Also if the issue persists after following the steps shared above, please share the game screenshots with me.
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  8. #8
    CaptainWeelie's Avatar Community Manager
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    Hi justinman114! Is the game working fine for you now?

    If not, you could follow the below mentioned steps -

    1) Open the ‘Game Launcher’ App
    2) Go to the Game Mode settings and disable the full screen option
    3) Keep the device resolution at HD+ (1480x720)
    4) Launch the game from the ‘Game Launcher’ app

    We are working on a permanent fix for this issue and will release it in a future update.

    Also if the issue persists after following the steps shared above, please share the game screenshots with me.
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  9. #9
    Disabling full screen makes everything too small, while enabling full screen makes everything too large. Still unplayable 👌👌
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  10. #10
    justinman114's Avatar Senior Member
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    I'm not sure if my point is getting across. Since I got this phone (6 months ago) I have used the WQHD+ screen resolution (2960x1440) with no fullscreen enabled. It worked just fine, perfectly in fact.

    Now, suddenly, about a month ago, I loaded the game and everything looked wrong. This was about one hour after playing earlier that day, and it was fine. I didn't even do anything with my phone in between.

    Now I'm being told the game has to run in 1480x720 Full HD, which is a load of garbage. It used to work, and now it doesn't. I want to play in high resolution, and more importantly, I want to keep my phone on high resolution because I didn't pay a ton of money for a nice phone so I can use a resolution from 2010. Changing the setting every single time I play the game is annoying as hell, as you can guess. We all play this game many, many times a day.

    So, I ask, and I'm sure others ask too: Please restore the game's ability to be played at a high resolution. Thank you.
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  11. #11

    Resolution problem

    Originally Posted by big_ligands Go to original post
    Disabling full screen makes everything too small, while enabling full screen makes everything too large. Still unplayable 👌👌
    Yes, i have the same on a note 8, suddenly it cropped up.
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