1. #11
    This has been an ongoing issue for ages!...never gets fixed and going through the reimburse process to get credited for watching a bloody video for 1 gem is an absolute joke!...how about you just fix the rewards option or totally remove it from the game!...I have sat through so many videos and got absolutely no gems its beyond laughable!. FIX IT!!!!
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  2. #12
    Bonxy's Avatar Senior Member
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    I’ve sent a missing gems ticket to support and heard nothing back from them yet unfortunately.
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  3. #13
    No news for me too...
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  4. #14
    CaptainWeelie's Avatar Community Manager
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    @Bonxy & alexmacdek, please share your support ticket numbers with me, I'll look into the matter
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  5. #15
    CaptainWeelie's Avatar Community Manager
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    @Bonxy & alexmacdek, please share your support ticket numbers with me, I'll look into the matter
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  6. #16
    New update 5.7.1, same bug Here is the video
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  7. #17
    Tapjoy hasn't been paying out rewards for well over 2 years. It seemed to break on iOS when iOS 9 came out. There is an extra redirect that 9 added to go from a game to the browser. It is that extra redirect (it asks for permission to allow the switch to the browser) that seems to have broken it.

    I have no idea why the tapjoy rewards are still in the game. They simply don't work on iOS. Prior to iOS 9 I was about 90% successful in getting the tapjoy rewards.
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  8. #18
    Tapjoy quit working for me in Oct. 2016, just as I was trying to claim a 2200 gem reward. Never did get anywhere with that complaint. Tapjoy hasn't worked since...until now.

    After Dakar Rally started, I was actually successful watching some videos and even with a small "read an article" reward. But it's now gone back to no rewards. Using a 2017 iPad.
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  9. #19
    xUBILYNXrLIARSx's Avatar Member
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    @CaptainWeelie: Tapjoy Request [Case 10496199]


    contacted them, sent the screenshot, they never replied back...
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  10. #20
    Originally Posted by alexmacdek Go to original post
    I have a constant issue, where I’d try to play a video ad for a respin and the game just locks up: doesn’t play any ads nor does it allow me to tap anywhere, forcing me to close the game. It happens very often with game trailers that open App Store, less after an X appears in the upper right on the screen
    Sometimes when I play an ad to get a respin and the ad ends I don’t get my respin and have to sit through another ad to get it
    I have installed and played Gardenscapes I'm still waiting for 26 gems.
    It's frustating to look a LOT of ADS for nothing ������
    New version 5.8.4 same bug Video posted here
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  11. #21
    CaptainWeelie's Avatar Community Manager
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    xUBILYNXrLIARSx & alexmacdek – sorry for the delay and the trouble.
    I’m in touch with the Support team to get your issue resolved.
    Regardless of their reply, I’ll make sure you get your Gems.
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  12. #22
    CaptainWeelie's Avatar Community Manager
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    xUBILYNXrLIARSx & alexmacdek – sorry for the delay and the trouble.
    I’m in touch with the Support team to get your issue resolved.
    Regardless of their reply, I’ll make sure you get your Gems.
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