1. #1

    Tapjoy does not give rewards

    I have a constant issue, where I’d try to play a video ad for a respin and the game just locks up: doesn’t play any ads nor does it allow me to tap anywhere, forcing me to close the game. It happens very often with game trailers that open App Store, less after an X appears in the upper right on the screen
    Sometimes when I play an ad to get a respin and the ad ends I don’t get my respin and have to sit through another ad to get it
    I have installed and played Gardenscapes I'm still waiting for 26 gems.
    It's frustating to look a LOT of ADS for nothing 😈😈😈
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  2. #2
    I have the last iOS version on iPhone 7 10.3.2
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  3. #3
    I have opened a ticket 05687803 but non answer. Anyone has the same bug?
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  4. #4
    This has been an on going issue for many riders for a while now without any explanation. My best guess is that fixing the ability to get free gems is not very high on the list of priorities.
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  5. #5
    Tapjoy haven’t paid me in 2 years, not even the watch a video win earn a reward.
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  6. #6
    And they still owe me 200+ gems from 2 years ago.
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  7. #7
    Thanks for your replay
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  8. #8
    Now, that's a answer I'd expect from an UbiChrisMANG or CaptainWeelie
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  9. #9
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  10. #10
    CaptainWeelie's Avatar Community Manager
    Join Date
    Nov 2015
    Posts
    563
    Hi alexmacdek – the video completely helps. I will ask for your Customer Support ticket to be prioritized.

    CADZILLA – could you please raise a Customer Support ticket at Support.Ubi.com as well, and share the Ticket Number with me?
    They’ll definitely reimburse you with the missing/deserved Gems.
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  11. #11
    CaptainWeelie's Avatar Community Manager
    Join Date
    Nov 2015
    Posts
    563
    Hi alexmacdek – the video completely helps. I will ask for your Customer Support ticket to be prioritized.

    CADZILLA – could you please raise a Customer Support ticket at Support.Ubi.com as well, and share the Ticket Number with me?
    They’ll definitely reimburse you with the missing/deserved Gems.
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