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Member
Tapjoy does not give rewards
I have a constant issue, where I’d try to play a video ad for a respin and the game just locks up: doesn’t play any ads nor does it allow me to tap anywhere, forcing me to close the game. It happens very often with game trailers that open App Store, less after an X appears in the upper right on the screen
Sometimes when I play an ad to get a respin and the ad ends I don’t get my respin and have to sit through another ad to get it
I have installed and played Gardenscapes I'm still waiting for 26 gems.
It's frustating to look a LOT of ADS for nothing 😈😈😈
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Member
I have the last iOS version on iPhone 7 10.3.2
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Member
I have opened a ticket 05687803 but non answer. Anyone has the same bug?
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Member
This has been an on going issue for many riders for a while now without any explanation. My best guess is that fixing the ability to get free gems is not very high on the list of priorities.
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Member
Tapjoy haven’t paid me in 2 years, not even the watch a video win earn a reward.
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Member
And they still owe me 200+ gems from 2 years ago.
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Member
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Member
Now, that's a answer I'd expect from an UbiChrisMANG or CaptainWeelie
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Member
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Community Manager
Hi alexmacdek – the video completely helps. I will ask for your Customer Support ticket to be prioritized.
CADZILLA – could you please raise a Customer Support ticket at Support.Ubi.com as well, and share the Ticket Number with me?
They’ll definitely reimburse you with the missing/deserved Gems.
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Community Manager
Hi alexmacdek – the video completely helps. I will ask for your Customer Support ticket to be prioritized.
CADZILLA – could you please raise a Customer Support ticket at Support.Ubi.com as well, and share the Ticket Number with me?
They’ll definitely reimburse you with the missing/deserved Gems.