Member
Same problem, bought the mummy and I don’t get double tickets ... and when I try “support” it doesn’t work either. I would like the $18 I spent for “The Desert King” refunded to me.
Member
Hopefully this gets resolved before too many legs are completed. I would like to hear what they have planned. Refund?
Junior Member
hi guys...
I have send an ticket to ubisoft support befor 4 days or so.... Yesderday i become an answer and I send them the google playstore bill...
If I have news then I'll let you know
CIU
Member
Double tickets and support still not working.
Member
This is the third leg of this event with this functionality still broken and no response. Time and time again they have an issue, which can be common with any update in any game, and completely ignore the people that are asking for clarification and information of any form. @Captainweelie please give us some information about this problem.
Member
I told Trials I wanted a refund and they told me this:
Thank you for contacting Ubisoft Customer Support.
Sadly we are unable to process refunds from our end for purchases made on iOS devices as all transactions are strictly processed and handled by iTunes.
If you would like a refund, please contact iTunes Support at https://getsupport.apple.com/
Is this true or are they jerking me around.
Member
According to iTunes Apple refunded my money.
Recently you reported an issue with Trials Frontier, Desert King Bundle! using iTunes Report a Problem. This email confirms that you have been issued a refund of $19.11 for this purchase.
Senior Member
I have never purchased for Frontier, but I did get a refund once for another app; they said the same thing (ie Apple must give the refund). If I remember right, they just take you at your word, and just do it. I assume Apple notifies RL so they can turn off the "unbought" feature....Originally Posted by CADZILLA Go to original post
This is good news! This seems to imply that everyone (IOS-wise, anyway ... maybe Android too via Google Play?) can skip talking with Frontier support entirely if you want your money back, right?
Community Manager
Sorry about this issue guys. We intended to give you the best possible experience with this outfit but the one bug that you’ve mentioned here is rampant and it will be fixed within the next 4 days.
We’ll make sure you receive what you’ve lost until now. Apologies for the inconvenience caused.
Community Manager
Sorry about this issue guys. We intended to give you the best possible experience with this outfit but the one bug that you’ve mentioned here is rampant and it will be fixed within the next 4 days.
We’ll make sure you receive what you’ve lost until now. Apologies for the inconvenience caused.
Junior Member
Hi Capitan... THX for your answer... i think it is a littlebit late, or? i have by this outfit befor 10 days .... the halfe from the challage is done, .... ok capitan then we wait for the repaired bug
.... but i have a question ... on the last part of the challange i was on the 6% ... i win not the map from 5%, so when i had more tickets to this challange then i improved me an i where better then 6%. so my question... Become i this track?
Mr.Maguu
