1. #1

    If I bough physical JD 2018 first and then digital one later

    Hi, I have bought physical JD 2018 one month ago, and I would like to replace the physical one via digital one. In this circumstance, how does the free JDU work?

    I mean, I already have 3 month free JDU cos the physical one and there are two more month left. Wut will happen to my free JDU period if I buy a new digital JD 2018?

    Thanks.
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  2. #2
    UbiFrostX's Avatar Community Staff
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    Greetings, Randy.Sandy!

    JDU is always linked to your account, physical or digital it is fine!
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  3. #3
    Hi, thank you for the answer.

    However, my real question is, since I bought two JD2018s, why cannot I have 3+3 months JDU trial? @@

    Actually, I log in the new digital JD2018 with my wife's account (but in the same Switch console), and it showed that the JDU period follows my main account and there are only two months left.

    I think it is a liitle bit unfair since I bought two JD2018s @@
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  4. #4
    UbiFrostX's Avatar Community Staff
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    That is an interesting point. I would recommend contacting Customer Support in regards to this situation.
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  5. #5
    Originally Posted by UbiFrostX Go to original post
    That is an interesting point. I would recommend contacting Customer Support in regards to this situation.
    I have NOT got my response yet since January 6, the day I wrote to Customer Support @@ any idea??
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  6. #6
    UbiFrostX's Avatar Community Staff
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    Originally Posted by Randy.Sandy Go to original post
    I have NOT got my response yet since January 6, the day I wrote to Customer Support @@ any idea??
    Hey Randy!! Would you please provide me with your support ticket #
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  7. #7
    Hi, the ticket # is 05657462. Thanks!!!
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  8. #8
    UbiFrostX's Avatar Community Staff
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    Originally Posted by Randy.Sandy Go to original post
    Hi, the ticket # is 05657462. Thanks!!!
    Hey Randy thank you for your help with the ticket. I regret to inform you that JDU free 30 subscription is only limited to one per account. If you have someone close to you that will benefit from extra 30 days you may still have you are more than welcome to pass it along. If you have anymore question please feel free to PM me. Thank you!
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